LINKEDIN VOICE PROCESS

Vrinda International; Jaipur; On-site; INR 300,000 - 400,000; Full time

Job summary

Vrinda International in Jaipur is seeking a LinkedIn Voice Process Specialist to join our IT Services team. You will handle voice-based customer interactions, practice active listening, and provide clear, professional responses to resolve inquiries while upholding our brand standards.

Ideal candidates have at least one year of BPO experience and strong English communication that is verifiably fluent via a Versant assessment. Salary range is ₹3–4 LPA, with on-site work in Jaipur.

Qualifications

• Minimum of 1 year of experience in a BPO environment.
• Fluency in English verified through a Versant assessment.
• Salary range of ₹3-4 LPA stated in the job posting.

Responsibilities

• Actively listen to client communications to identify needs and concerns.
• Resolve customer issues promptly with professional problem-solving.
• Manage direct customer interactions via voice channels to ensure a positive user experience.
• Deliver clear, courteous communication during all calls.
• Navigate internal systems to process requests and provide accurate information.
• Adhere to protocols for issue resolution and quality assurance.

Skills

Active listening

Verbal communication

Problem solving

Customer service

Job description

Jaipur (MNS), India | Posted on 10/16/2026

Job Description

LinkedIn Voice Process Specialist

Summary

We are seeking a dedicated professional to join our IT Services team in a critical role focused on managing voice-based interactions for LinkedIn. This position is pivotal in ensuring seamless customer engagement, where the incumbent will utilize active listening and strong problem-solving capabilities to address inquiries and resolve issues efficiently. The ideal candidate will bring a minimum of one year of experience within the BPO sector, demonstrating exceptional verbal communication skills and fluency in English, as verified through a Versant assessment. This role is essential for maintaining high standards of customer satisfaction and professional representation of the brand.

Responsibilities

• Actively listen to client communications to accurately identify needs and concerns.
  
• Employ effective problem-solving techniques to resolve customer issues promptly and professionally.
  
• Manage direct customer interactions via voice channels to ensure a positive user experience.
  
• Deliver clear, professional, and courteous communication during all calls.
  
• Navigate and utilize internal systems to process requests and provide accurate information.
  
• Adhere to established protocols for issue resolution and quality assurance.
  

Requirements

Requirements:

• Possess at least one year of prior experience working within a Business Process Outsourcing (BPO) environment.
  
• Demonstrate strong active listening skills and the ability to analyze situations quickly.
  
• Exhibit excellent problem-solving abilities to handle complex customer scenarios.
  
• Show proficiency in professional communication and customer interaction management.
  
• Maintain high standards of verbal communication skills.
  
• Achieve a required level of English fluency as confirmed by a Versant assessment.
  
• Be prepared to work within the salary range of ₹3-4 LPA.