Customer Support Specialist

Talent Acquaintance; Khordha; On-site; INR 250,000 - 350,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer service associate to handle inquiries, resolve issues professionally, and provide timely product information to customers. You will build strong relationships, collaborate with internal teams, maintain product knowledge, and strive to meet quality and sales targets in a fast-paced environment.

Excellent communication, problem-solving, adaptability, and teamwork are essential.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle inquiries and resolve issues professionally.
• Strong problem-solving and analytical abilities with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Capable of working in a fast-paced environment with multiple priorities.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Analytical skills

Computer systems proficiency

Tools

CRM software

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.