Customer Support Specialist

Talent Acquaintance; New Delhi; On-site; INR 250,000 - 450,000; Full time

Job summary

Talent Acquaintance in Delhi, India is seeking a customer-centric professional to handle inquiries and resolve issues, while delivering accurate information about products and services. The role focuses on building lasting customer relationships and collaborating with internal teams to resolve complex complaints.

Candidates should possess superior communication skills, adaptability, and a proactive attitude to meet performance metrics, quality standards, and sales goals in a dynamic environment.

Qualifications

• Excellent communication and interpersonal skills essential for customer interactions.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical abilities with attention to detail.
• Proficient in using computer systems and software applications.
• Adaptability to changing situations and priorities.
• Strong teamwork and collaboration with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Excellent communication

Interpersonal skills

Multitasking in fast-paced environment

Proficient in using computer systems

Adaptability

Teamwork

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.