Learning Operations - SAP Instructor-Led Training

Accenture in India; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

Accenture in India in Mumbai seeks a Learning Operations Specialist for SAP ILT to lead end-to-end learning administration, process optimization, and learner support, ensuring smooth operations and data accuracy.

You will collaborate with HR, IT, and finance teams, maintain SOPs, monitor SLAs, and drive data-driven improvements through analytics and governance forums.

Qualifications

• Bachelor’s or Master’s degree in HR, Business Administration, or related discipline.
• Strong understanding of process automation, workflow management, and operational reporting.
• Excellent communication, stakeholder management, and analytical skills.

Responsibilities

• Administer registration and enrollment workflows to ensure accurate learner participation records.
• Align automated and manual communication workflows, including learner notifications for enrollment, reminders, and cancellations.
• Maintain accurate customer, contract, and CRM records.
• Prepare and submit client invoices as per agreed terms and documents.
• Track pending payments and follow up with internal teams or clients when needed.
• Update data, analyze information, and prepare reports and dashboards.
• Support regular reporting and documentation for smooth finance and operations.
• Maintain standardized operating procedures (SOPs) and ensure accuracy of documentation for all learning operational processes.
• Support process improvement initiatives leveraging learner feedback and operational analytics.
• Monitor and track service-level agreements (SLAs), escalating delays or performance deviations.
• Ensure compliance with global data privacy, accessibility, and audit requirements governing learning operations.
• Participate in governance forums, operational reviews, and continuous improvement discussions.

Skills

Process automation

Workflow management

Operational reporting

Communication skills

Stakeholder management

Analytical skills

Education

Bachelor’s / Master’s degree in HR or Business Administration

Job description

Job Title: Learning Operations Specialist– SAP Instructor-Led Training (ILT)

Location: Mumbai

Must have skills - Strong understanding of process automation, workflow management, and operational reporting.

Good to have skills - stakeholder management, Financial operations.

Role Overview

The Learning Operations Specialist for SAP ILT is accountable for ensuring seamless execution of learning operations for SAP Instructor-led training programs. The role entails managing end-to-end learning administration, process optimization, and learner support to maintain operational efficiency and data integrity. This position plays a pivotal role in sustaining compliance, enhancing learner experience, and supporting cross-functional collaboration between HR, IT, Finance, and other internal and external teams.

Key Responsibilities

• Administer registration and enrollment workflows to ensure accurate learner participation records.
• Align automated and manual communication workflows, including learner notifications for enrollment, reminders, and cancellations, as per changes and updates.
• Maintain accurate customer, contract, and CRM records.
• Prepare and submit client invoices as per agreed terms and documents.
• Track pending payments and follow up with internal teams or clients when needed.
• Update data, analyze information, and prepare reports and dashboards.
• Support regular reporting and documentation for smooth finance and operations.
• Maintain standardized operating procedures (SOPs) and ensure accuracy of documentation for all learning operational processes.
• Support process improvement initiatives leveraging learner feedback and operational analytics.
• Monitor and track service-level agreements (SLAs), escalating delays or performance deviations.
• Ensure compliance with global data privacy, accessibility, and audit requirements governing learning operations.
• Participate in governance forums, operational reviews, and continuous improvement discussions.

Key Performance Indicators (KPIs)

• Accuracy and timeliness of learner registration and data validation.
• SLA adherence for issue resolution and learner support requests.
• Quality and compliance of operational reporting and audit outcomes.
• Learner satisfaction scores and feedback response trends.
• Degree of process automation and efficiency improvements implemented.

Qualifications And Experience

• Bachelor’s / Master’s degree in HR, Business Administration, or related discipline.
• Strong understanding of process automation, workflow management, and operational reporting.
• Excellent communication, stakeholder management, and analytical skills.

Competencies

• Operational Excellence and Process Discipline
• Problem Solving and Analytical Thinking
• Stakeholder Collaboration
• Systems Orientation and Digital Agility
• Continuous Improvement Mindset