Senior - Salesforce Learning Management Implementation

EY; Bengaluru; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

EY in Bengaluru, India seeks an experienced SAP SuccessFactors Learning Management System (LMS) Consultant to provide functional and technical expertise across the project lifecycle. You will configure, implement, and support SAP SuccessFactors Learning solutions based on client requirements, with hands-on LMS configuration, user management, and reporting.

Certification in SAP SuccessFactors Learning is preferred.

Qualifications

• Hands-on experience configuring SAP SuccessFactors Learning LMS.
• Strong analytical and problem-solving skills with client-facing experience.
• Familiarity with end-to-end HR processes and SuccessFactors modules is a plus.

Responsibilities

• Lead implementation, configuration, and enhancement of SAP SuccessFactors Learning LMS.
• Conduct requirement-gathering workshops and translate needs into solutions.
• Manage LMS integrations, data migration, and interfaces with other modules.
• Develop functional specs, configuration docs, test scripts, and end-user training materials.
• Provide post-go-live support including issue resolution and root-cause analysis.
• Collaborate with stakeholders and cross-functional teams to deliver end-to-end learning solutions.

Skills

SAP SuccessFactors LMS

LMS configuration

Client communication

Requirements gathering

Data migration

Tools

SAP SuccessFactors modules

Integration with external systems

Job description

Job Summary

We are seeking a highly skilled and experienced SAP SuccessFactors Learning Management System (LMS) Consultant to join our team. In this role, you will be responsible for providing functional and technical expertise, configuring, implementing, and supporting SAP SuccessFactors Learning solutions based on client requirements. You will work closely with clients and project teams throughout the project lifecycle, configuration, testing, deployment, integration support, and post-go-live activities. The candidate should have 38 years of relevant experience, with a strong focus on SAP SuccessFactors Learning Management System (LMS). The candidate should have hands-on experience in LMS configuration and administration, learning assignments, curricula and programs, item and class management, user management, notifications, reporting, security roles, and integrations. Experience working with other SAP SuccessFactors modules and understanding end-to-end HR processes would be an added advantage.

SAP SuccessFactors Learning certification is required/preferred, along with strong analytical, problem-solving, client communication, and stakeholder management skills. Experience in Pre-sales and Client Demonstrations for Success Factors product will be an added advantage.

Your Key Responsibilities

• Lead and support the implementation, configuration, and enhancement of SAP SuccessFactors Learning Management System (LMS) based on business requirements.
• Conduct requirement-gathering workshops, analyse business needs, and translate them into functional and system solutions.
• Manage and support LMS integrations, data migration activities, and interfaces with other SAP SuccessFactors modules and external learning systems.
• Develop functional specifications, configuration documents, test scripts, process documentation, and end-user/admin training materials.
• Troubleshoot LMS-related issues and provide production and post-go-live support, including root-cause analysis and resolution.
• Work closely with business stakeholders, technical teams, and other SuccessFactors module consultants to deliver end-to-end learning solutions.

Skills and attributes for success

• Act as the subject matter expert in SuccessFactors Learning Management system.
• Collaborate with international clients to gather requirements, design solutions, and implement best practices for Learning Management System.
• Collaborate with cross-functional teams to integrate SAP SuccessFactors Learning Management System (LMS) with other SAP SuccessFactors modules and external systems.
• Provide technical and functional support, troubleshoot issues, and resolve incidents related to the SAP SuccessFactors Learning Management System (LMS).
• Work independently, manage multiple tasks, and meet project deadlines.
• Strong customer-focused mindset with excellent communication, presentation, stakeholder management, and conflict resolution skills
• Stay current with the latest SAP SuccessFactors Learning (LMS) features, enhancements, functionalities, best practices, and relevant industry standards.
• Demonstrate cultural sensitivity to fit into a multinational project setup.
• Have experience with any one or more of these modules SAP SuccessFactors with Performance Management (PM), Goal Management (GM) and Employee Central (EC) consulting experience.