Learning & Development Manager

Accor; India; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Accor, a global hospitality leader, seeks a seasoned Learning & Development Manager in India to design and drive our annual training strategy. You will oversee the learning budget, lead a team, and partner with department heads to align programs with business goals.

You will manage the LMS, deliver diverse training across all levels, and measure impact with data-driven metrics. This role requires robust facilitation, leadership, and change-management experience to foster a culture of continuous

Qualifications

• Bachelor's degree in Human Resources, Hospitality Management, or related field.
• 5–7 years of progressive L&D experience, with 2–3 years in a managerial/leadership role.
• Experience in Training Needs Analysis and designing customized learning solutions.
• Excellent facilitation, coaching, presentation, and public speaking skills.
• Strong budget management and financial planning experience.
• Exceptional English communication skills, both written and verbal.
• Proven ability to lead, mentor, and develop team members.
• Experience in change management and organizational development initiatives.

Responsibilities

• Develop, implement, and oversee the annual training plan and learning budget.
• Conduct Training Needs Analysis with department heads and stakeholders.
• Design, coordinate, and deliver engaging training programs across all levels.
• Manage and optimize the LMS for enrollment, tracking, and accessibility.
• Measure training effectiveness with data-driven metrics and feedback.
• Lead employee engagement and development initiatives.
• Manage relationships with external training vendors and consultants.
• Stay current with industry trends and emerging learning technologies.
• Prepare detailed reports and presentations for senior management.

Skills

Training Needs Analysis

LMS Management

Budget Management

Facilitation & Public Speaking

Team Leadership

Stakeholder Management

Change Management

Data-driven decision making

Education

Bachelor's degree in Human Resources, Hospitality Management, or related field

Tools

LMS

Job description

Company Description

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Develop, implement, and oversee the annual training plan and learning budget, ensuring strategic alignment with organizational goals and efficient resource allocation
• Conduct comprehensive Training Needs Analysis in collaboration with department heads and stakeholders to identify skill gaps and design targeted learning solutions
• Design, coordinate, and deliver engaging training programs—both internal and external—across all organizational levels, utilizing diverse delivery methods and platforms
• Manage and optimize the Learning Management System (LMS) to ensure seamless program enrollment, tracking, and accessibility for all employees
• Measure and analyze training effectiveness through data-driven metrics, feedback mechanisms, and performance indicators; recommend continuous improvements based on findings
• Lead employee engagement and development initiatives that promote a supportive, inclusive learning environment and strengthen organizational culture
• Manage relationships with external training vendors and consultants, ensuring quality delivery and cost-effectiveness
• Stay current with industry trends and emerging learning technologies; implement innovative solutions to enhance program delivery and support organizational change initiatives
• Prepare detailed reports and presentations for senior management on training outcomes and strategic recommendations

Qualifications

• Bachelor's degree in Human Resources, Hospitality Management, or a related field
• Minimum 5–7 years of progressive experience in Learning & Development, with at least 2–3 years in a managerial or leadership capacity
• Demonstrated experience in conducting Training Needs Analysis and designing customized learning solutions
• Excellent facilitation, coaching, presentation, and public speaking skills
• Strong budget management and financial planning experience
• Exceptional English communication skills, both written and verbal
• Proven ability to lead, mentor, and develop team members
• Experience in change management and organizational development initiatives
• Ability to work collaboratively across all organizational levels with flexibility and resilience in adapting to evolving business needs