Learning and Development Manager

Accor; Jaipur; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Accor is seeking a seasoned Learning & Development leader to oversee the learning strategy for hotel talent. The role focuses on creating and managing annual training plans, budgeting, and ensuring programs align with organizational goals.

You will lead needs analysis, design engaging programs, and optimize the LMS while driving engagement and culture. The ideal candidate has 8+ years in L&D with a managerial background, certification in Train the Trainer, and strong communication across levels.

Qualifications

• Master/Bachelor's degree in Hotel Management or equivalent.
• Minimum of 8 years of progressive experience in Learning & Development, with at least 2-3 years in a managerial or leadership role.
• Experience in Training Needs Analysis and designing customized learning solutions.
• Prior experience in delivering on-the-job training within Accor would be preferred.
• Train the Trainer or equivalent certification.
• Strong coach approach leadership style.
• Excellent interpersonal skills with ability to communicate with all levels of talent.
• Good teamwork and planning/organizational skills.

Responsibilities

• Develop, implement, and oversee the annual training plan and learning budget.
• Conduct Training Needs Analysis with department heads to identify skill gaps.
• Design, coordinate, and deliver training programs across organizational levels.
• Manage and optimize the Learning Management System (LMS).
• Measure training effectiveness through data-driven metrics and feedback.
• Lead employee engagement and development initiatives to strengthen culture.
• Manage relationships with external training vendors and consultants.
• Stay current with industry trends and emerging learning technologies.
• Prepare detailed reports for senior management on training outcomes.

Skills

Training Needs Analysis

Leadership

Training design

Communication

Teamwork

Education

Master/Bachelor's degree in Hotel Management or equivalent

Job description

Job Description:

Company Description

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Job Description

This position is responsible to oversee and manage the learning and development process for all talent in the hotel. This position will ensure that all learning activities support Accor philosophy of creating an environment where each and every member of the team is recognized as talent and feels valued for their contribution.

• Develop, implement, and oversee the annual training plan and learning budget, ensuring strategic alignment with organizational goals and efficient resource allocation
• Conduct comprehensive Training Needs Analysis in collaboration with department heads and stakeholders to identify skill gaps and design targeted learning solutions
• Design, coordinate, and deliver engaging training programs—both internal and external—across all organizational levels, utilizing diverse delivery methods and platforms
• Manage and optimize the Learning Management System (LMS) to ensure seamless program enrollment, tracking, and accessibility for all employees
• Measure and analyze training effectiveness through data-driven metrics, feedback mechanisms, and performance indicators; recommend continuous improvements based on findings
• Lead employee engagement and development initiatives that promote a supportive, inclusive learning environment and strengthen organizational culture
• Manage relationships with external training vendors and consultants, ensuring quality delivery and cost-effectiveness
• Stay current with industry trends and emerging learning technologies; implement innovative solutions to enhance program delivery and support organizational change initiatives
• Prepare detailed reports and presentations for senior management on training outcomes and strategic recommendations

Qualifications

• Master/Bachelor's degreein Hotel Management or equivalent
• Minimum of 8 years of progressive experience in Learning & Development, With at least 2-3 years in a managerial or leadership role
• Demonstrated experience in conducting Training Needs Analysis and designing customized learning solutions
• Prior experience in delivering on the job training within Accor would be preferred
• Train the Trainer or equivalent certification
• Strong coach approach leadership style.
• Excellent interpersonal skills with ability to communicate with all levels of talent
• Good teamworking skills and able to work effectively and contribute in a team
• Excellent planning and organization skills

• Job-Category: Talent & Culture
• Job Type: Permanent
• Job Schedule: Full-Time

Requirements: