Learning And Development Manager

Zaitoon Restaurant And Grill; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Zaitoon Restaurant And Grill is seeking an experienced L&D Manager in Chennai to design, implement, and monitor training programs across all outlets, focusing on service standards, product knowledge, and hygiene. You will lead induction, develop modules, mentor branch leaders, and measure training effectiveness using KPIs.

Travel to outlets will be required to ensure consistent, high-quality hospitality. The role requires a 10-year background in L&D within hospitality and strong communication,

Qualifications

• Bachelor's degree in HR, Hospitality, Hotel Management, or related field.
• Minimum 10 years of Learning & Development experience, preferably in hospitality.
• Strong knowledge of restaurant operations and hospitality training.
• Excellent communication and presentation skills.
• Willingness to travel across multiple outlets.

Responsibilities

• Design, implement, and monitor training programs across all outlets.
• Prepare monthly and quarterly training calendars.
• Conduct induction programs for new joiners.
• Develop training modules for service, kitchen, housekeeping, and management.
• Train staff on guest service standards, SOPs, and hygiene.
• Coordinate with Operations, QA, and People teams to ensure uniform standards.

Skills

TNA

Module Development

TTT

Presentation

Leadership Development

LMS

SOP Development

MS Office

Interpersonal Skills

Education

Bachelor's degree in HR / Hospitality / Hotel Management

Job description

Job Purpose

The L&D Manager will be responsible for designing, implementing, and monitoring training and development programs for employees across all restaurant outlets. The role focuses on improving employee skills, service standards, product knowledge, leadership capabilities, hygiene, and overall operational performance.

Key Responsibilities

1. Training & Development

• Identify training needs across restaurants and departments.
• Prepare monthly and quarterly training calendars.
• Conduct induction and orientation programs for new joiners.
• Develop training modules for service, kitchen, housekeeping, stewarding, stores, and management teams.
• Conduct refresher and skill-development training.

2. Restaurant Operations Training

• Train employees on guest service standards and SOPs.
• Conduct training on grooming, communication, etiquette, upselling, and customer handling.
• Coordinate food safety, hygiene, and sanitation training.
• Ensure employees understand company policies, SOPs, and code of conduct.

3. Management Development

• Conduct leadership training for Branch Heads, Restaurant Managers, Assistant Managers, Captains, and Supervisors.
• Develop future leaders through structured career-development programs.
• Support succession planning and internal promotions.

4. Training Effectiveness

• Conduct pre- and post-training assessments.
• Measure training effectiveness through employee performance and operational KPIs.
• Obtain feedback from trainees and Branch Heads.
• Maintain training records and employee training history.

5. Training Material

• Prepare SOP-based training manuals, presentations, checklists, and assessments.
• Develop role-wise competency matrices.
• Create training videos and digital learning materials where required.

6. Coordination with Branches

• Regularly visit outlets to identify operational training gaps.
• Work closely with Operations, Corporate Chef, QA, and People & Culture teams.
• Ensure uniform training standards across all outlets.

Key Training Areas

• New Employee Induction
• Guest Service Excellence
• Grooming & Personal Hygiene
• Food Safety & Hygiene
• Product Knowledge
• Upselling & Suggestive Selling
• POS & Billing Procedures
• Customer Complaint Handling
• SOP & Process Compliance
• Kitchen Safety
• Fire & Emergency Safety
• Leadership & Team Management
• Communication Skills
• Workplace Discipline & Professional Conduct

KPIs

• Training completion percentage
• New-joiner induction completion
• Training hours per employee
• Post-training assessment scores
• Employee performance improvement
• Customer complaint reduction
• SOP compliance improvement
• Internal promotion/readiness rate
• Training feedback scores
• Employee retention after training

Qualification & Experience

• Bachelor's degree in HR, Hospitality, Hotel Management, or a related field.
• minimum 10 years in Learning & Development, preferably in a restaurant chain, hotel, QSR, or hospitality organization.
• Strong knowledge of restaurant operations and hospitality training.
• Excellent communication and presentation skills.
• Willingness to travel across multiple outlets.

Preferred Skills

• Training Needs Analysis (TNA)
• Training Calendar & Module Development
• Train-the-Trainer (TTT)
• Presentation Skills
• Leadership Development
• Performance Management
• SOP Development
• LMS / Digital Learning Platforms
• MS Office / PowerPoint
• Strong interpersonal and coaching skills.