Learning And Development Specialist

Futurense Technologies; Dadri; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Futurense Technologies is seeking a Talent Growth Architect to empower the BDA team's success through onboarding, training, and process excellence.

You will collaborate with Recruitment, Sales, and Operations to maintain CRM hygiene, run call audits, and drive referral/community programs, with a strong emphasis on learning ecosystems and performance metrics.

Qualifications

• Bachelor's or Master's degree (MBA preferred).
• 25 years of experience in Sales Training, Learning & Development, Sales Enablement, or Quality.
• Prior experience in EdTech, Inside Sales, or Business Development training is preferred.
• Hands-on experience with CRM platforms such as LeadSquared is an advantage.
• Strong presentation, communication, and facilitation skills.
• Ability to analyze performance metrics and coach team members for improvement.
• Excellent organizational and stakeholder management skills.

Responsibilities

• Conduct onboarding and training for BDA interns and new hires.
• Deliver product, sales, and process training.
• Conduct call audits and provide quality feedback to improve conversions.
• Maintain LeadSquared (LSQ) hygiene, ensuring CRM data accuracy and process compliance.
• Own and manage the Employee Referral Program and Community Program.
• Track training effectiveness and prepare performance reports.
• Coordinate with Recruitment, Sales, and Operations to ensure smooth onboarding and continuous improvement.
• Create and update training materials, SOPs, and process documentation.

Skills

Sales Training

Learning & Development

Sales Enablement

Quality

Education

Bachelor's or Master's degree (MBA preferred)

Tools

LeadSquared

Job description

As a Talent Growth Architect (TGA), you will play a key role in enabling the success of our Business Development Associate (BDA) team. This is a cross-functional role that combines training, quality assurance, program management, and operational excellence. You will be responsible for onboarding and training new hires, maintaining LeadSquared (LSQ) hygiene, conducting sales call audits, and driving employee referral and community initiatives. Working closely with the Recruitment, Sales, and Operations teams, you will ensure consistent execution of processes while enhancing the overall learning and performance ecosystem.

Role Responsibilities

• Conduct onboarding and training for BDA interns and new hires.
• Deliver product, sales, and process training.
• Conduct call audits and provide quality feedback to improve conversions.
• Maintain LeadSquared (LSQ) hygiene, ensuring CRM data accuracy and process compliance.
• Own and manage the Employee Referral Program and Community Program.
• Track training effectiveness and prepare performance reports.
• Coordinate with Recruitment, Sales, and Operations to ensure smooth onboarding and continuous improvement.
• Create and update training materials, SOPs, and process documentation.

Requirements

• Bachelor's or Master's degree (MBA preferred).
• 25 years of experience in Sales Training, Learning & Development, Sales Enablement, or Quality.
• Prior experience in EdTech, Inside Sales, or Business Development training is preferred.
• Hands‑on experience with CRM platforms such as LeadSquared is an advantage.
• Strong presentation, communication, and facilitation skills.
• Ability to analyze performance metrics and coach team members for improvement.
• Excellent organizational and stakeholder management skills.

Preferred Skills

• Sales coaching and objection handling
• Call auditing and quality management
• Training content creation
• CRM management (LeadSquared preferred)
• Microsoft Excel and Google Sheets
• Strong interpersonal and communication skills

Why Join Futurense?

• Opportunity to work with one of India's fastest‑growing EdTech organizations.
• Exposure to partnerships with IITs, IIMs, and leading universities.
• Fast‑paced learning environment with significant ownership.
• Career growth opportunities in Training, Sales Enablement, and Operations.