Learning Administration

IBM

Bengaluru

On-site

INR 1,200,000 - 1,800,000

Full time

2 days ago

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Job summary

IBM India Private Limited is seeking a Deputy Manager - Learning Administration to lead the creation and administration of learning modules. You will use the Learning Administration System (LMS) to create courses, enroll learners, and manage course data.

The role requires 6-8 years of experience in learning administration for international IT/ITES, people management, and excellent English communication. You will work in shifts and collaborate with internal customers and external suppliers to

Qualifications

6-8 years of overall experience with minimum of 5 years in handling Learning Administration for any International IT/ITES Company.
People management experience is mandatory.
Excellent communication skills in English both oral & written.
Strong knowledge of MS Excel.
Ability to pre-empt potential issues and reprioritize work to meet changing needs.
Ability to think through complex issues and develop robust solutions.
Effectively works with internal customers and external suppliers.
Excellent customer service and teamwork skills.
You should be flexible to work in shifts.

Responsibilities

Creating courses/classes via the Learning Administration System (LMS).
Enrolling learners to classes.
Modifying course/class data.
Cancelling courses/classes.

Skills

Learning administration

LMS management

English communication

MS Excel

People management

Customer service

Teamwork

Issue escalation

Education

Bachelor's Degree

Master's Degree

Tools

MS Excel

Job description

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners, and the planet. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

About Business Unit:

IBM BPO which is a critical part of Consulting focuses on Business Process Operations across several domains such as finance & accounts, procurement, supply chain, talent transformation, and industry specific processes including risk & compliance, insurance, digital marketing services. BPO India is committed to accelerate digital transformation across all its clients with the use of agile methodologies, advanced process mining and intelligent workflows powered by hybrid cloud and artificial intelligence (AI).

Your role and responsibilities

As Deputy Manager-Learning Administration, you are responsible in creation & administration of Learning modules.Your main responsibilities include-

ØCreating courses/classes via the Learning Administration System (LMS)
ØEnrolling learners to classes
ØModifying course/class data
ØCancelling courses/classes

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

Ø6-8 years of overall experience with minimum of 5 years in handling Learning Administration for any International IT / ITES Company
ØPeople management experience is mandatory
ØExcellent communication skills in English both oral & written
ØStrong knowledge of MS Excel
ØAbility to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
ØAbility to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
ØEffectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
ØExcellent Customer Service skills – ability to communicate to all people at all levels within the organization.
ØMust have the ability to resolve difficult customer service issues High degree of numeracy skills with meticulous attention to details Team work – the ability to work well within the team
ØYou should be flexible to work in shifts.

Preferred technical and professional experience

ØAmbitious individual who can work under their own direction towards agreed targets/goals.
ØAbility to work under tight timelines and have been part of change management initiatives.
ØProven interpersonal skills while contributing to team effort by accomplishing related results as needed
ØEnhance technical skills by attending educational workshops, reviewing publications etc.

Years of Experience:

6-8

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Job Title

Deputy Manager- Learning Administration

Job ID

130226

City / Township / Village

State / Province

Country

India

Work arrangement

Onsite

Area of work