Support Analyst, FICC and EQD Applications, Information Technology

CLSA Global Markets Pte Ltd; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

CLSA Global Markets Pte Ltd is looking for a Support Analyst for FICC and EQD Applications in Pune. Responsible for monitoring the production environment, managing incidents, and supporting software releases.

The ideal candidate has a degree in Computer Science and over 3 years of experience in production support within the financial domain. Proficiency in Python, SQL, and Linux is a must, along with a strong understanding of the software lifecycle.

Qualifications

• 3+ years of support experience in Investment Banking or Financial domains.
• Strong understanding of the entire software lifecycle.
• Experience in production support practices including incident management.

Responsibilities

• Monitor production environment and act on incidents.
• Manage software releases and testing activities.
• Coordinate with stakeholders for strategic release planning.

Skills

Python

SQL

Linux

Bash/Shell scripting

DevOps

Education

Degree in Computer Science or IT related area

Tools

Git

Jenkins

Docker

Kubernetes

Job description

## Support Analyst, FICC and EQD Applications, Information TechnologyApplylocations: Punetime type: Full timeposted on: Posted Todayjob requisition id: JR003023## Key Areas of Responsibilities* Monitoring production environment and act on production incidents* Work on Service Request Fulfillment, Incident Management, Problem Management and Change Management.* Manage weekend events like software releases, BCP testing, etc.* Status reporting on Health Checks, Changes, Incidents, Capacity and Performance.* Documentation of Application Knowledgebase, Process.* Make monitoring tool changes aligned with changing requirements or gaps observed/reported.* Proactively highlight risk any risks observed and suggest ways to mitigate impact.* Execution of end of day batch processes, monitor and escalate issues to the point of contact.* Continuous Improvement Focus and Tooling to improve efficiency* Coordinate with primary stakeholders regarding strategic release management planning activities, including socialization and associated communications.## ## Requirements* Degree in Computer Science, Software Engineering or IT related area* 3+ years Support experience in an Investment Banking or Financial Domain [Must Have]* Be proficient in **at least one** of these common programming languages: Python, Shell scripting, [Must Have]* ***Strong*** in SQL, Linux, Scripting using Bash / Ksh. [Must Have]* **Familiar** with DevOps stacks like Git, Jenkins, Docker, Kubernetes.* Experience in **Calypso is preferred.*** Strong understanding in entire software lifecycle, from development to production support* Strong problem-solving and analytical skills.* Strong desire to learn new technologies trading workflow.* Open-minded to adopt and propose best practice.* 3 years of experience in production support.* Experience in production support practice like incident communication / incident management / change management* Strong problem-solving and analytical skills, attention to Root Cause Analysis and focus on Long- term solutions* Strong written and verbal communication skills