Support Analyst - Shared Services and Production Management, Information Technology

CLSA

Pune District

On-site

INR 700,000 - 1,000,000

Full time

14 days+

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Job summary

A leading financial services firm in Pune District is seeking a Support Analyst for shared services and production management. This role involves managing the ITRS Genos environment, coordinating with onshore and offshore resources, and documenting best practices for system monitoring and support. The ideal candidate will have a Bachelor's degree in computer science or engineering and at least 3 years of IT experience in an Investment Bank. This full-time position will provide opportunities to innovate and automate processes across teams.

Qualifications

Minimum 3 years of experience within IT in an Investment Bank.
Production support experience required.
Experience in UNIX environments is a must.

Responsibilities

Manage and support the ITRS Genos environment with hands-on changes.
Coordinate with resources to resolve day-to-day system/user issues.
Document standards and participate in Disaster Recovery planning.

Skills

Log analysis

Problem solving

Troubleshooting

SQL

UNIX scripting

ITRS Genos management

Elastic search stack support

Messaging Middleware

Network diagnosis

Robotic Process Automation

Education

Bachelor’s degree in computer science/engineering

Tools

ITRS Genos

Kibana

Grafana

Job description

Support Analyst – Shared Services & Production Management, Information Technology

Manage and support the ITRS Genos environment with hands‑on changes, designs and implementation of solutions provided by core team.
Coordinate with onshore/offshore resources to respond, diagnose and resolve day‑to‑day System/User issues specifically related to missing/erroneous monitoring, visibility issues with platforms, network latency, access/control management, ITRS Monitoring, and ELK/Grafana dashboards.
Document standards, processes and procedures relating to best practices, issues, and resolutions.
Actively participates in Disaster Recovery/Business Continuity planning and testing. Activities to include actual live fail over and failback exercises.
Come up with innovative ideas to improve/automate existing process within the team, feedback into Core team for development and enhancements that will add value.
Work with Front/Middle/Back/Infrastructure teams to understand their applications and platforms, and in turn provide monitoring options available to them through various SRE monitoring solutions within the firm.
Work with non‑technical users to understand the manual human‑interactive processes being used, and use Robotic Process Automation solutions to deliver value for the firm.
Explore cutting‑edge tools, automated alerts, and build dashboards that give real‑time insights — all while collaborating with teams across the firm to make their platforms more reliable and resilient.

Requirements

Bachelor’s degree in computer science / engineering
Minimum 3 years of experience within IT in an Investment Bank.
Production support experience with excellent log analysis, problem solving, and troubleshooting skills.
Experience supporting systems interacting with front office and middle office or back office.
Experience supporting application in UNIX environments is a must (shell/programming skills advantageous).
Experience in managing, changing, and diagnosing ITRS Genos is a must.
Experience in SQL, UNIX scripting skills, and building log/system monitoring is a must.
Must have exposure to working directly with end customers/business, vendors, other project stakeholders as needed.
Experience in supporting elastic search stack, and dashboards built on Kibana/Grafana will be an advantage.
Experience with Messaging Middleware (Solace/Kafka/Tibco) at a user or support level is a considerable advantage.
Experience with network diagnosis and proxy configuration/deployment will be a considerable advantage.