Production Support Engineering Analyst Distributed systems

Citi; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

A leading global financial services firm in Chennai seeks a Production Support Engineering Analyst. The role entails ensuring quality standards, resolving technical issues, and supporting systems and applications. Ideal candidates will have 2-4 years of experience in engineering within a financial services or global environment, along with a bachelor’s degree. Strong communication skills and compliance with technology standards are essential.

Qualifications

• 2-4 years of relevant experience in an Engineering role.
• Experience working in Financial Services or a complex global environment.
• Consistently demonstrates clear and concise communication.

Responsibilities

• Ensure quality standards are met within frameworks.
• Identify and resolve problems with internal and external teams.
• Consult with end users to propose solutions.

Skills

Operating systems (Linux – Rhel)

Databases (Oracle, Mongo DB)

Middleware/application layers (WebSphere, nginx, Tomcat)

Message queues (IBM MQ, Kafka)

Scripting skills (Python, shell scripting)

AI/ML

Analytic/diagnostic skills

Project Management

Education

Bachelor’s degree/University degree or equivalent experience

Job description

Overview

Production Support Engineering Analyst Distributed Systems role at Citi.

The Engineering Analyst 2 is an intermediate level position responsible for a variety of engineering activities including the design, acquisition and development of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to ensure quality standards are being met within existing and planned frameworks.

Responsibilities

• Core technical skills in operating systems (Linux – Rhel), databases (Oracle, Mongo DB), middleware/application layers (WebSphere, nginx, Tomcat), message queues (IBM MQ, Kafka)
• Strong scripting and automation skills e.g. Python, shell scripting and experience in AI/ML will be an added advantage.
• Work with various internal and external teams to identify and resolve problems
• Consult with end users and clients to identify and correct systems problems or propose solutions
• Assist in the development of software and systems tools used by integration teams to create end user packages
• Provide support for operating systems and in-house applications, including third party applications, as needed
• Perform coding, analysis, testing or other appropriate functions in order to identify problems and propose solutions
• Adhere to Citi technology standards, audit requirements and corporate compliance issues and requirements
• Apply knowledge of engineering procedures and concepts and basic knowledge of other technical areas to day to day activities
• Avoid risk in business decisions by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment and escalating, managing and reporting control issues with transparency.

Qualifications

• 2-4 years of relevant experience in an Engineering role
• Experience working in Financial Services or a large complex and/or global environment
• Project Management experience
• Consistently demonstrates clear and concise written and verbal communication
• Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
• Demonstrated analytic/diagnostic skills
• Ability to work in a matrix environment and partner with virtual teams
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Proven track record of operational process change and improvement

Education

• Bachelor’s degree/University degree or equivalent experience

Job Details

• Job Family Group: Technology
• Job Family: Systems & Engineering
• Time Type: Full time
• Most Relevant Skills: Please see the requirements listed above.
• Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, accessibility at Citi is available. View Citi’s EEO Policy Statement and the Know Your Rights poster.