Deputy Manager - Operations Management

Arthur J. Gallagher & Co. (AJG); Bengaluru; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Benefits programs

Career development

Collaborative culture

Global/local impact

Résumé du poste

Gallagher Service Center LLP in Bengaluru, India, is seeking a Team Lead to understand operational requirements, design and implement new processes, and drive service excellence. The role requires leading a 10+ member team, delivering superior customer service and ongoing process improvements to ensure efficiency and compliance.

The candidate should have 4+ years in BPO/KPO (insurance domain) with at least 1 year in a TL role, currently holding a TL designation; Commerce graduates are preferred.

Qualifications

• Graduate or postgraduate degree (commerce preferred).
• Minimum 4 years post-qualification experience in BPO/KPO (Insurance domain).
• 1 year on papers experience as a Team Lead and current TL designation.

Responsabilités

• Understand operational requirements and assist with design/implementation of new processes and tools.
• Cultivate a high-performing team environment delivering exceptional customer service.
• Motivate team, instill accountability and drive results.
• Supervise a team of Process Associates (10+ FTEs).
• Prepare MIS reports and interact with customers to manage queries.

Connaissances

Team leadership

MIS reporting

Process improvement

Customer service

Formation

Graduate/Post Graduate (Commerce preferred)

Description du poste

Introduction

Welcome to Gallagher in India - where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it's a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

This position will serve as a key member of the Insurance/Finance Team of Gallagher Service Center LLP. Will be reporting to the Service Delivery Manager.

How you'll make an impact

Responsibilities:

• The Team Lead will be responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools.
• This position will require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level.
• The ability to motivate, instill accountability and achieve results.
• Effectiveness of a team of Process Associates.
• Prepare MIS reports.
• Interact with Customers and manage their queries.
• This position will require providing day-to-day coordination on the activities of the team.
• Attending and responding to written/electronic correspondence.
• Candidate should have been in a Team Lead role, on papers for at least 1year
• Should have exposure to handling 10+ FTEs
• Positive attitude and should be flexible to work in dynamic environment.
• Ability to generate process improvement ideas through Kaizen and projects.
• Enhances organization reputation by taking ownership and accountability

About you

Qualifications:

• Graduate/Post Graduate (Preferably Commerce).

Work Experience:

• Minimum 4 years of post qualification experience in BPO/KPO industry. (Insurance Domain)
• Candidate must have 1 year on papers experience as a TL and should be currently designated as a TL

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)