Senior Analyst - Service Support Management

Arthur J. Gallagher & Co. (AJG); Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher in India is seeking a Service Support Manager to oversee renewal and policy lifecycle services, coordinating with Account Executives and Handlers. You will lead a team within the GCoE, ensuring timely renewal activity and strong client service across branches.

The role emphasizes problem solving, stakeholder management, and onshore travel where needed, with opportunities for development in an inclusive, global firm.

Qualifications

• Graduate with minimum 5 years of experience in an Insurance domain.
• Insurance certification – good to have.
• Transition/onboarding of service - good to have.
• SPOC - Single Point of Contact role for operations - good to have.
• Onshore travel experience – good to have.

Responsibilities

• Act as dedicated GCoE member for Account Executives & Account Handlers.
• Responsible for end-to-end support of the policy lifecycle services.
• Participate in Renewal Strategic review meetings alongside Executives & Handlers.
• Support a team of 4 to 6 Account Handlers at the branch.
• Take Proactive measures to initiate pre and post-renewal activities promptly.
• Monitor and follow up on triggered activities, ensuring their accuracy and timely completion.
• Handle queries effectively, aiming to minimize re-work at service center.
• Collaborate with branch to identify activities that can be offshored to service center.
• Maintain a positive relationship with branch staff to enhance overall customer experience.

Skills

Written and Oral communication

Interpersonal skills

Stakeholder Management

Ownership and Accountability

Insurance domain knowledge

Logical thinking and decision making

Education

Graduate degree

Job description

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Service Support Manager plays a crucial role in –

• Managing Commercial & Corporate customer Renewal support for Gallagher UK Retail Business
• Ensuring high-quality Renewal & New Business service delivery
• Participating in strategic renewal meetings
• Ensuring smooth delivery of GCoE services
• Co-ordinate with Service Team Managers to identify opportunities/development areas

They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization.

How you'll make an impact

Responsibilities:

• Act as dedicated member from GCoE for Account Executives & Account Handlers
• Responsible for end-to-end support of the policy lifecycle services
• Participating in Renewal Strategic review meetings alongside Executives & Handlers
• Support a team of 4 to 6 Account Handlers at the branch
• Take Proactive measures to initiate pre and post-renewal activities promptly
• Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
• Handle queries effectively, aiming to minimize re-work at service center
• Collaborate with branch to identify activities that can be offshored to service center
• Maintain a positive relationship with branch staff to enhance overall customer experience

Competencies:

• Excellent Written and Oral communication skills
• Interpersonal skills
• Stakeholder Management
• Ownership and Accountability
• Insurance domain knowledge
• Logical thinking and decision making

About you

Qualifications:

• Graduate with minimum 5 years of experience in an Insurance domain
• Insurance certification – good to have
• Transition/onboarding of service - good to have
• SPOC - Single Point of Contact role for operations - good to have
• Onshore travel experience – good to have

Licenses/Certificates: Insurance Certification will be the additional advantage

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)