Lead Software Engineer – ServiceNow

Blue Yonder; Hyderabad; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Blue Yonder in Hyderabad seeks an experienced ServiceNow Technical Lead to drive ITSM implementations, platform development, integrations, and AI-powered capabilities.

You will lead end-to-end initiatives, mentor teams, collaborate with stakeholders, and deliver scalable, business-aligned solutions by adhering to ServiceNow best practices.

Qualifications

• 10+ years of IT experience with 7+ years in ServiceNow development, administration, and implementation.

Responsibilities

• Lead end-to-end ServiceNow implementations, enhancements, and platform solutions with a focus on ITSM.
• Design, develop, and support ServiceNow applications, workflows, and customizations following platform best practices.
• Implement and maintain CMDB, Discovery, HAM, SAM, and HRSD solutions.
• Develop and support integrations using REST APIs, SOAP Web Services, Integration Hub, and related technologies.
• Utilize Postman, JSON/XML, API testing, troubleshooting, and validation techniques.
• Identify and implement AI-driven use cases utilizing Now Assist, AI Agents, and Virtual Agent capabilities.
• Configure Employee Center Portal, including UX, content management, search optimization, and portal improvements.
• Manage data integrations using Data Sources, Import Sets, Transform Maps; develop reports and dashboards.
• Analyze business requirements and translate them into scalable technical solutions.
• Troubleshoot complex platform and integration issues, perform root cause analysis, and drive resolution.
• Conduct code reviews, establish development standards, and ensure maintainable and upgrade-friendly solutions.
• Mentor developers and support team capability development.
• Collaborate with architects, product owners, stakeholders, and cross-functional teams to deliver outcomes.
• Stay current with ServiceNow innovations, especially AI and automation.

Skills

ServiceNow development

ITSM implementations

REST APIs

SOAP Web Services

Integration Hub

Now Assist / AI Agents

Virtual Agent

Employee Center

CMDB & Discovery

Data Sources / Transform Maps

Reports & Dashboards

Education

Bachelor’s degree in Computer Science/IT/Engineering

Certification: CSA

Certification: CIS-ITSM

Tools

Postman

JSON/XML

Job description

• We are seeking an experienced ServiceNow Technical Lead with strong expertise in ITSM implementations, platform development, integrations, and AI-driven ServiceNow capabilities.
• The ideal candidate will lead end-to-end ServiceNow initiatives, provide technical leadership, mentor team members, and collaborate with stakeholders to deliver scalable and business-aligned solutions.
  

Scope

• We are seeking an experienced ServiceNow Technical Lead with strong expertise in ITSM implementations, platform development, integrations, and AI-driven ServiceNow capabilities.
• The ideal candidate will lead end-to-end ServiceNow initiatives, provide technical leadership, mentor team members, and collaborate with stakeholders to deliver scalable and business-aligned solutions.
  

What You'll Do

• Lead end-to-end ServiceNow implementations, enhancements, and platform solutions with a strong focus on ITSM.
• Design, develop, and support ServiceNow applications, workflows, and customizations following platform best practices.
• Implement and maintain CMDB, Discovery, Hardware Asset Management (HAM), Software Asset Management (SAM), and HR Service Delivery (HRSD) solutions.
• Develop and support integrations using REST APIs, SOAP Web Services, Integration Hub, and related technologies.
• Utilize Postman, JSON/XML, API testing, troubleshooting, and validation techniques to ensure successful integration delivery.
• Identify and implement AI-driven use cases utilizing Now Assist, AI Agents, and Virtual Agent capabilities.
• Configure and enhance Employee Center Portal, including user experience, content management, search optimization, and portal improvements.
• Manage data integrations using Data Sources, Import Sets, and Transform Maps; develop reports and dashboards to support business needs.
• Analyze business requirements and translate them into scalable technical solutions aligned with ServiceNow best practices.
• Troubleshoot complex platform and integration issues, perform root cause analysis, and drive resolution.
• Conduct code reviews, establish development standards, and ensure quality, maintainable, and upgrade-friendly solutions.
• Mentor developers, conduct knowledge-sharing sessions, and support team capability development.
• Collaborate with architects, product owners, business stakeholders, and cross-functional teams to deliver successful outcomes.
• Stay current with ServiceNow platform innovations, particularly AI, automation, and emerging technologies.

What We Are Looking For

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 10+ years of overall IT experience with 7+ years of hands-on experience in ServiceNow development, administration, and implementation.
• Strong expertise in ServiceNow platform development and ITSM implementation.
• Hands-on experience with REST APIs, SOAP Web Services, Integration Hub, and third-party integrations.
• Experience working with CMDB, Discovery, HAM, SAM, and HRSD modules.
• Knowledge of Now Assist, AI Agents, Virtual Agent, and Employee Center.
• Strong experience with Data Sources, Import Sets, Transform Maps, Reports, and Dashboards.
• Excellent problem-solving, communication, stakeholder management, and leadership skills.
• Proven experience mentoring technical teams and driving best practices.

Mandatory Certifications

• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist - ITSM (CIS-ITSM)

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.