Technical Lead – ServiceNow Administrator

thehivecareers.co; Gurugram District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

thehivecareers.co is hiring a Technical Lead – ServiceNow Administrator in Gurugram District, Haryana. The role entails end-to-end administration and optimization of the ServiceNow platform, collaborating with stakeholders, and translating business needs into technical solutions. Ideal candidates will have 5–7 years of experience with ServiceNow, a Bachelor's degree, and strong problem-solving skills. The position offers strong opportunities for growth and impact in IT service management.

Qualifications

• 5–7 years of hands-on experience with ServiceNow platform administration and development.
• Strong exposure to enterprise ITSM environments.

Responsibilities

• Collaborate with stakeholders to gather, analyze, and document business and functional requirements.
• Translate requirements into technical designs and scalable ServiceNow solutions.
• Administer, configure, and maintain the ServiceNow platform.

Skills

ServiceNow configuration & scripting (JavaScript)

ITIL processes

Workflow automation and integrations

Problem-solving and analytical mindset

Lead discussions with stakeholders

Education

Bachelor's Degree in Computer Science, IT, or related field

Tools

ServiceNow

JavaScript

Job description

Role: Technical Lead – ServiceNow Administrator

Experience & Qualification

• Bachelor's Degree in Computer Science, IT, or related field
• 5–7 years of hands‑on experience with ServiceNow platform administration and development
• Strong exposure to enterprise ITSM environments

Role Overview

As a Technical Lead – ServiceNow Admin, you will own the end‑to‑end administration, customization, and optimization of the ServiceNow platform. You will act as the bridge between business stakeholders and technical teams, translating business needs into scalable, high‑quality platform solutions aligned with IT strategy.

Primary Responsibilities

• Collaborate with stakeholders to gather, analyze, and document business and functional requirements
• Translate requirements into technical designs and scalable ServiceNow solutions
• Design and implement custom workflows, automations, and platform enhancements
• Ensure solutions align with enterprise architecture and IT governance standards

Core Responsibilities

• Administer, configure, and maintain the ServiceNow platform
• Customize applications and modules across:
  • ITSM (IT Service Management)
  • ITBM (IT Business Management)
  • CMDB (Configuration Management Database)
  • CSM (Customer Service Management)
• Configure:
  • UI policies, forms, and dashboards
  • Business rules, workflows, and flow designer
• Perform system updates, patches, and upgrades with minimal disruption
• Manage:
  • User roles, groups, and access controls
  • License allocation and optimization

Technical & Operational Ownership

• Ensure environment consistency across Development, QA, and Production
• Maintain release management discipline and deployment governance
• Identify system gaps and proactively recommend improvements
• Ensure platform stability, performance, and scalability
• Support incident resolution and production issues

Support & Enablement

• Provide end‑user support and troubleshooting
• Conduct user training and knowledge transfer sessions
• Develop and maintain:
  • Process documentation
  • Technical documentation
  • SOPs and best practices

Key Competencies

• Strong expertise in ServiceNow configuration & scripting (JavaScript)
• Deep understanding of ITIL processes
• Experience with workflow automation and integrations
• Strong problem‑solving and analytical mindset
• Ability to lead discussions with both technical and non‑technical stakeholders

Nice to Have

• ServiceNow Certifications (CSA, CAD, CIS modules)
• Experience with API integrations (REST/SOAP)
• Exposure to Agile / DevOps environments