Technical Lead

Jade Global; Pune District; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Jade Global is seeking an experienced Lead ServiceNow Developer to lead technical execution across ITSM, HRSD, Legal, Facilities, and Procurement. You will collaborate with business analysts, delivery managers, and enterprise administrators to architect and deliver high‑quality ServiceNow solutions within an Agile framework.

Required 8+ years of hands‑on experience, with deep expertise in HRSD, CMDB, and ESC, plus strong integration skills using REST, SOAP, and IntegrationHub.

Qualifications

• 8+ years hands‑on ServiceNow development on enterprise platforms.
• Certifications CAD/CIS are preferred (ITSM/HRSD/SPM).
• Deep experience with CMDB configuration, data models, and CSDM.

Responsibilities

• Design, develop, and customize enterprise ServiceNow solutions across ITSM, HRSD, Legal, Facilities, and Procurement.
• Architect end‑to‑end custom applications, automated workflows, and Catalog Items using Flow Designer and Service Portal widgets.
• Lead implementation of changes from ServiceNow releases with ATF‑driven testing.
• Build integrations with third‑party systems (AD, Workday, Okta) using REST/SOAP.

Tools

HRSD

CMDB

ESC

REST APIs

SOAP

IntegrationHub

MID Servers

ATF

Flow Designer

Service Portal

Job description

We are looking for an experienced Lead ServiceNow Developer to lead technical execution

across core ITSM, Enterprise Service Management (HR, Legal, Facilities, Procurement), and

custom application development. In this role, you will collaborate closely with business analysts,

delivery managers, and enterprise administrators to design, architect, and deliver high-quality

technical solutions within an Agile/Sprint framework.

Experience

8+ Years

Mandatory Skills Required

• Servicenow HRSD, CMDB, ESC (Employee Service Center), Integration with third-party systems.

Experience - 8+ Years

Key Responsibilities

• Design, develop, and customize enterprise ServiceNow solutions across ITSM, HRSD, Legal Service, Facilities Service, Procurement Service, SPM, CMDB, and the Employee Service Center (ESC) Portal.
• Architect end-to-end custom applications, automated workflows, and Catalog Items using Flow Designer, Workflow Editor, and Service Portal widgets.
• Lead implementation of technical changes derived from ServiceNow family release upgrades, ensuring progression and regression testing via Automated Test Framework (ATF).

2. Advanced Scripting, Integration & Automation

• Author and maintain complex server-side and client-side scripts, including Business Rules, Script Includes, Client Scripts, UI Actions, UI Policies, and Scheduled Jobs. Build, maintain, and optimize robust integrations with third-party systems (Active Directory, Workday, Okta, and custom APIs) using REST, SOAP, IntegrationHub, and MID Servers.

3. Stakeholder Collaboration & Agile Delivery

• Partner with Business Analysts, Delivery Managers, and stakeholders to translate business requirements into technical design specifications.
• Contribute directly to monthly story point velocity commitments (500 SP/hrs monthly team capacity) while adhering to strict Sprint SLAs.
• Provide technical direction, code reviews, and mentorship to mid-level ServiceNow developers.

4. Performance Optimization, Escalations & L3 Support

• Perform advanced troubleshooting, performance tuning, and database query optimization to ensure application responsiveness.
• Triage critical bugs, resolve erratic system behaviors, manage data loads, and oversee user administration/security access patterns.
• Build custom Reports, Dashboards, and Performance Analytics to track KPIs across operational workflows.

Key Requirements & Qualifications

• Experience: 8+ years of hands‑on technical experience developing on the ServiceNow platform in an enterprise or managed service environment.
• Certifications (Preferred):
  • ServiceNow Certified Application Developer (CAD)
  • Certified Implementation Specialist (CIS) in ITSM, HRSD, or SPM (a strong plus).
• Technical Proficiency:
  • Deep experience with CMDB configuration, Data Models, and CSDM (Common
  • Strong expertise in ServiceNow Automated Test Framework (ATF), Flow Designer, and IntegrationHub.
• Methodology: Strong knowledge of Agile/Scrum processes and managed services SLA models