Lead Software Engineer – ServiceNow

JDA Software; Hyderabad; On-site; INR 3,500,000 - 5,800,000; Full time

Job summary

Blue Yonder seeks an experienced ServiceNow Technical Lead to drive ITSM-focused implementations and platform development. You will design and support HRSD, HAM, SAM, CMDB, and HR Service Delivery while mentoring a capable team.

You will lead integrations via REST/SOAP, Integration Hub, and API testing, leveraging Now Assist, Virtual Agent, and AI capabilities to improve processes. This role requires strong stakeholder collaboration and upgrade-friendly architecture.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 10+ years of overall IT experience with 7+ years of hands-on ServiceNow development and implementation.
• Strong expertise in ServiceNow platform development and ITSM implementation.
• Hands-on experience with REST APIs, SOAP Web Services, Integration Hub, and third-party integrations.
• Experience with CMDB, Discovery, HAM, SAM, and HRSD modules.
• Knowledge of Now Assist, AI Agents, Virtual Agent, and Employee Center.
• Experience with Data Sources, Import Sets, Transform Maps, Reports, and Dashboards.
• Excellent problem-solving, communication, stakeholder management, and leadership skills.
• Proven experience mentoring technical teams and driving best practices.

Responsibilities

• Lead end-to-end ServiceNow implementations, enhancements, and platform solutions focused on ITSM.
• Design, develop, and support ServiceNow apps, workflows, and customizations.
• Implement and maintain CMDB, Discovery, HAM, SAM, and HRSD modules.
• Develop and support integrations using REST APIs, SOAP, Integration Hub; perform API testing and validation.
• Utilize Postman and JSON/XML for integration testing and troubleshooting.
• Identify and implement AI-driven use cases using Now Assist, AI Agents, and Virtual Agent capabilities.
• Configure Employee Center Portal, improving UX, content, search, and navigation.
• Manage data integrations with Data Sources, Import Sets, and Transform Maps; build reports/dashboards.
• Analyze requirements and translate into scalable, upgrade-friendly solutions.
• Mentor developers, conduct knowledge-sharing sessions, and support team capability development.
• Collaborate with architects, product owners, and stakeholders to deliver outcomes.
• Stay current with ServiceNow innovations, especially AI, automation, and emerging tech.

Skills

Leadership

Mentoring

Stakeholder management

Problem solving

Communication

ServiceNow

ITSM

REST APIs

SOAP Web Services

Integration Hub

Now Assist

AI Agents

Virtual Agent

Employee Center

CMDB

Discovery

HAM

SAM

Education

Bachelor’s degree in Computer Science / IT / Engineering

Tools

ServiceNow Platform

Postman

JSON/XML

REST API testing

Job description

Scope

We are seeking an experienced ServiceNow Technical Lead with strong expertise in ITSM implementations, platform development, integrations, and AI-driven ServiceNow capabilities. The ideal candidate will lead end-to-end ServiceNow initiatives, provide technical leadership, mentor team members, and collaborate with stakeholders to deliver scalable and business-aligned solutions.

What You’ll do

Lead end-to-end ServiceNow implementations, enhancements, and platform solutions with a strong focus on ITSM. Design, develop, and support ServiceNow applications, workflows, and customizations following platform best practices. Implement and maintain CMDB, Discovery, Hardware Asset Management (HAM), Software Asset Management (SAM), and HR Service Delivery (HRSD) solutions. Develop and support integrations using REST APIs, SOAP Web Services, Integration Hub, and related technologies. Utilize Postman, JSON/XML, API testing, troubleshooting, and validation techniques to ensure successful integration delivery. Identify and implement AI-driven use cases utilizing Now Assist, AI Agents, and Virtual Agent capabilities. Configure and enhance Employee Center Portal, including user experience, content management, search optimization, and portal improvements. Manage data integrations using Data Sources, Import Sets, and Transform Maps; develop reports and dashboards to support business needs. Analyze business requirements and translate them into scalable technical solutions aligned with ServiceNow best practices. Troubleshoot complex platform and integration issues, perform root cause analysis, and drive resolution. Conduct code reviews, establish development standards, and ensure quality, maintainable, and upgrade-friendly solutions. Mentor developers, conduct knowledge-sharing sessions, and support team capability development. Collaborate with architects, product owners, business stakeholders, and cross-functional teams to deliver successful outcomes. Stay current with ServiceNow platform innovations, particularly AI, automation, and emerging technologies.

What we are looking for

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field. 10+ years of overall IT experience with 7+ years of hands-on experience in ServiceNow development, administration, and implementation. Strong expertise in ServiceNow platform development and ITSM implementation. Hands-on experience with REST APIs, SOAP Web Services, Integration Hub, and third-party integrations. Experience working with CMDB, Discovery, HAM, SAM, and HRSD modules. Knowledge of Now Assist, AI Agents, Virtual Agent, and Employee Center. Strong experience with Data Sources, Import Sets, Transform Maps, Reports, and Dashboards. Excellent problem-solving, communication, stakeholder management, and leadership skills. Proven experience mentoring technical teams and driving best practices.

Mandatory Certifications

ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist – ITSM (CIS-ITSM)

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here:

Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Who are we?

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work‑life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.

What do we do?

Blue Yonder is the world leader in digital supply chain and omni‑channel commerce fulfillment. Our intelligent, end‑to‑end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re‑imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com “Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc.

Blue Yonder, Inc. 15059 N Scottsdale Rd, Ste 400 Scottsdale, AZ 85254