Lead Relationship Management (South Banks)

NPCI; Chennai District; On-site; INR 2,400,000 - 4,200,000; Full time

Benefits offered by this job

Comprehensive Coverage

Employee Assistance Program

Annual Wellness Bouquet

Parental Leave

Nanny at home Support

Mobility Benefits

Home Loan Interest Support

Mobile Reimbursement

Car Lease

Salary Advance

Subsidized Meals

Reward & Recognition Program

Provident Fund & Gratuity

Job summary

The National Payments Corporation of India (NPCI) invites applications for Lead Relationship Management (South Banks). This full-time role focuses on building and managing strategic partnerships with banks to accelerate NPCI’s credit card business growth.

The candidate will drive card issuance, portfolio activation, and performance optimization through data-driven insights and senior-level stakeholder engagement. An opportunity to influence large-scale payments initiatives awaits.

Qualifications

• Must have business development experience in banking or payments domain.
• Strong relationship management and deal execution skills.

Responsibilities

• Build and nurture strong relationship with partner banks to drive credit card issuance and portfolio growth.
• Accountable for achieving business targets, enhancing product penetration across NPCI offerings, and ensuring incremental growth.
• Ensure regular engagement with senior stakeholders at partner banks through structured reviews and visits.
• Coordinate with banks and internal product/operations teams to resolve customer complaints and queries within defined TATs, ensuring customer delight.
• Lead end-to-end execution of credit card deals, incentive programs, and portfolio activation initiatives.
• Utilize analytical tools to monitor performance, identify growth opportunities, and optimize strategies.
• Co-create newer campaigns / initiatives with partner banks to improve portfolio quality and growth.
• Perform competitive benchmarking to align the partner bank on what’s best and drive the strategy towards execution.

Skills

Business

Business Development

Experience 10+ years

Job description

National Payments Corporation of India (NPCI) | Full Time

Lead Relationship Management (South Banks)

• Department Relationship Management - Commercial Banks
• Date Opened 17/06/2026
• State/Province Tamil Nadu
• Required Skills
  • Business
  • Business Development
  • +10
• Job Type Full Time

About Us

The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world-class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.

Our Culture

TheNPCIWAY –OurGuidingPrinciples

At NPCI, we foster a culture of Inclusion, Innovation, and a High-Performance Workplace .

The NPCIWAY isnotjustaframework - it’sasharedcommitmentbyevery individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.

FiveTenetsoftheNPCIWAY

• ForwardThinkingMind-Set
• CustomerFirst
• LeadWith Purpose
• PassiontoDeliver
• AllSucceedTogether

Employee Perks and Benefits

Insurance&Wellness:

• ComprehensiveCoverage :Medical,accidental,andlifeinsurance.
• Employee Assistance Program : Onsite medical center, financial/legal counselling, mental wellness.
• AnnualWellnessBouquet :Holisticwellbeingsupport

Family &Childcare:

• ParentalLeave :Inclusivematernityandpaternityleave.
• Nanny at home Support: Assistance for Working Parents

Mobility&Lifestyle:

• MobilityBenefits :Relocation,transfers,andtravelsupport.
• HomeLoanInterestSupport :Upto50%reimbursement*
• MobileReimbursement :Newhandsetevery2years.
• CarLease,SalaryAdvance,SubsidizedMeals.
• Reward&RecognitionProgram.
• TechnologyInnovation: PatentsandIPRightspolicy.

RetirementPlanning:

• ProvidentFund(PF) and Gratuity Contributions .

Why Join Us

At NPCI, you’ll be part of a purpose-driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace - it’s a platform to grow, contribute, and make a meaningful difference.

The opportunity : The Relationship Manager will be responsiblefor driving strategic partnerships with banks to accelerate NPCI’s CreditCard business growth. This role demands strong expertise in card and digitalpayments, deep understanding of credit card network led incentive structure,proven ability to manage relationships, and portfolio analysis and growthinitiatives.

Requirements

Job Responsibilities

Build and nurture strong relationship withpartner banks to drive credit card issuance and portfolio growth.

Accountable for achieving business targets,enhancing product penetration across NPCI offerings, and ensuring incrementalgrowth.

Ensure regular engagement with seniorstakeholders at partner banks through structured reviews and visits.

Coordinate with banks and internalproduct/operations teams to resolve customer complaints and queries withindefined TATs, ensuring customer delight.

Lead end-to-end execution of credit carddeals, incentive programs, and portfolio activation initiatives.

Utilize analytical tools to monitorperformance, identify growth opportunities, and optimize strategies.

Co-create newer campaigns / initiatives withpartner banks to improve the portfolio quality and growth.

Perform competitive benchmarking to align thepartner bank on what’s best and drive the strategy towards execution.

Desired Skills and Experience

Rich experience in Cards & DigitalPayments with strong domain expertise.

Proven track record in credit card dealstructuring and execution.

Excellent communication, interpersonal, andanalytical skills.

Strong stakeholder management and ability toinfluence senior decision-makers.

Familiarity with data analytics tools forbusiness insights and performance tracking.