Lead Relationship Management (South Banks)

NPCI International; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Comprehensive Coverage: Medical, accidental, and life insurance.

Employee Assistance Program: Onsite medical center, financial/legal counselling.

Parental Leave: Inclusive maternity and paternity leave.

Mobility Benefits: Relocation, transfers, and travel support.

Reward & Recognition Program.

Provident Fund (PF) and Gratuity Contributions.

Job summary

NPCI International in Chennai is seeking a Lead Relationship Manager to build and nourish relationships with partner banks, focusing on credit card issuance and portfolio growth.

The ideal candidate will have rich experience in Cards & Digital Payments, excellent stakeholder management, and strong communication skills. The position offers a range of benefits including comprehensive insurance, parental leave, and relocation support.

Qualifications

• Rich experience in Cards & Digital Payments with strong domain expertise.
• Proven track record in credit card deal structuring and execution.
• Excellent communication, interpersonal, and analytical skills.
• Strong stakeholder management and ability to influence senior decision-makers.
• Familiarity with data analytics tools for business insights and performance tracking.
• Pro-active in coming up with newer initiatives to grow and improve the portfolio health.

Responsibilities

• Build and nurture strong relationships with partner banks to drive credit card issuance and portfolio growth.
• Accountable for achieving business targets, enhancing product penetration across NPCI offerings, and ensuring incremental growth.
• Ensure regular engagement with senior stakeholders at partner banks through structured reviews and visits.
• Coordinate with banks and internal product/operations teams to resolve customer complaints and queries.
• Lead end-to-end execution of credit card deals, incentive programs, and portfolio activation initiatives.
• Utilize analytical tools to monitor performance and identify growth opportunities.
• Co-create newer campaigns/initiatives with partner banks to improve the portfolio quality and growth.
• Perform competitive benchmarking to align the partner bank strategy.

Skills

Business

Business Development

Job description

National Payments Corporation of India (NPCI) | Full Time

Lead Relationship Management (South Banks)

• Department Relationship Management - Commercial Banks
• Date Opened 25/05/2026
• State/Province Tamil Nadu
• Required Skills
  • Business
  • Business Development
  • +10
• Job Type Full Time

Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.

Benefits

• Insurance & Wellness:
  • Comprehensive Coverage: Medical, accidental, and life insurance.
  • Employee Assistance Program: Onsite medical center, financial/legal counselling, mental wellness.
  • Annual Wellness Bouquet: Holistic wellbeing support.
• Family & Childcare:
  • Parental Leave: Inclusive maternity and paternity leave.
  • Daycare Support: Assistance for working parents.
• Mobility & Lifestyle:
  • Mobility Benefits: Relocation, transfers, and travel support.
  • Home Loan Interest Support: Up to 50% reimbursement.
  • Mobile Reimbursement: New handset every 2 years.
  • Car Lease, Salary Advance, Subsidized Meals.
  • Reward & Recognition Program.
  • Technology Innovation: Patents and IP Rights policy.
• Retirement Planning:
  • Provident Fund (PF) and Gratuity Contributions.

Job Responsibilities

• Build and nurture strong relationships with partner banks to drive credit card issuance and portfolio growth.
• Accountable for achieving business targets, enhancing product penetration across NPCI offerings, and ensuring incremental growth.
• Ensure regular engagement with senior stakeholders at partner banks through structured reviews and visits.
• Coordinate with banks and internal product/operations teams to resolve customer complaints and queries within defined TATs, ensuring customer delight.
• Lead end-to-end execution of credit card deals, incentive programs, and portfolio activation initiatives.
• Utilize analytical tools to monitor performance, identify growth opportunities, and optimize strategies.
• Co-create newer campaigns/initiatives with partner banks to improve the portfolio quality and growth.
• Perform competitive benchmarking to align the partner bank on what’s best and drive the strategy towards execution.

Desired Skills and Experience

• Rich experience in Cards & Digital Payments with strong domain expertise.
• Proven track record in credit card deal structuring and execution.
• Excellent communication, interpersonal, and analytical skills.
• Strong stakeholder management and ability to influence senior decision-makers.
• Familiarity with data analytics tools for business insights and performance tracking.
• Pro-active in coming up with newer initiatives to grow and improve the portfolio health.