Engineer/ Sr. Engineer - Customer Quality

Tata AutoComp Systems Limited; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Tata AutoComp Systems Limited in Pune, India is seeking a quality assurance professional to manage customer complaints and lead structured problem-solving activities (8D, 5Why, Fishbone). The role involves close interaction with OEMs, audits, and internal teams to ensure swift resolution of concerns.

You will analyze complaint data, drive VOC-based improvements, and coordinate with QA, Production, NPD and Logistics to close actions.

Responsibilities

• Receive, investigate, resolve and close customer complaints using structured problem-solving tools (8D, 5Why, Fishbone, etc.)
• Provide timely customer communication and support for customer visits, audits, and OEM meetings
• Coordinate return part analysis, review customer complaint data, and feed insights back to internal teams
• Drive improvements based on VOC, customer scorecards and warranty reduction programs
• Assist in IATF and customer-specific audits and ensure closure of quality concerns raised by customers
• Maintain logs for customer complaints, 8D reports, KPI dashboards and lesson-learned documentation
• Serve as bridge between customer and internal CFT (QA, Production, NPD, Logistics) to drive resolutions
• Train internal team and operators on lessons learned and customer quality requirements

Job description

1. Customer Complaint Handling

Receipt, investigation, resolution & closure of customer complaints using structured problem-solving tools (8D, 5Why, Fishbone, etc.)

2. Customer Communication & Visit Support

Timely communication with OEMs, participation in audits, meetings, and support for customer visits

3. Customer Complaints Analysis

Coordinate return part analysis, Customer complaint data review, and feedback loop to internal teams

4. Quality Improvement Initiatives

Drive actions based on VOC (Voice of Customer), customer scorecards, warranty reduction programs

5. Audit Management

Support in IATF, customer-specific audits and ensure closure of quality concerns raised by customer

6. Reporting & Documentation

Maintain logs for customer complaints, 8D reports, KPI dashboards, lesson learned documentation

7. Coordination with CFT

Act as bridge between customer and internal CFT (QA, Production, NPD, Logistics) to drive resolutions

8. Training & Capability Building

Train internal team and operators on lessons learned and customer quality requirements