Lead Logistics Operations & customer Experience Specialist

A.P. Moller - Maersk; Chennai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Maersk in Chennai, India seeks a FinOps Process Expert to manage and optimize financial operations, invoicing, and reconciliation. The role partners with internal teams to ensure accurate billing and timely payments.

The ideal candidate will drive continuous process improvements, handle disputes, and support month-end closing while ensuring compliance with company policies and controls.

Qualifications

• Experience in end-to-end financial operations, including billing and payment reconciliation.
• Ability to process invoices for customers and vendors timely and accurately.
• Experience with ERP systems such as SAP, Oracle, Dynamics.
• Proficient in Microsoft Excel and financial reporting tools.
• Strong analytical and data interpretation skills.
• Attention to detail and ability to meet SLAs.

Responsibilities

• Manage end-to-end financial operations, including billing and payment reconciliation.
• Process customer and vendor invoices timely and accurately.
• Resolve invoice disputes and payment discrepancies.
• Perform account reconciliations and maintain records.
• Support month-end and year-end closing activities.
• Analyze financial data and prepare reports.
• Collaborate with CX, Commercial, Procurement, and Finance teams.
• Ensure compliance with internal controls and accounting standards.

Skills

Financial Analysis

Billing & Invoicing

Accounts Receivable & Payable

Reconciliation & Reporting

Dispute Management

Process Improvement

Stakeholder Management

Problem Solving

Attention to Detail

Communication Skills

Data Analysis

ERP Systems Knowledge

Job description

Job Summary

The FinOps Process expert is responsible for managing and optimizing financial operations processes, ensuring accurate invoicing, billing, accounts receivable/payable activities, dispute resolution, financial reconciliations, and compliance with company policies. The role collaborates with internal stakeholders, customers, and vendors to ensure efficient financial transactions and continuous process improvement.

Key Responsibilities

• Manage end-to-end financial operations processes, including billing, invoicing, and payment reconciliation.
• Ensure timely and accurate processing of customer and vendor invoices.
• Monitor and resolve invoice disputes, credit notes, and payment discrepancies.
• Perform account reconciliations and maintain financial records with high accuracy.
• Support month-end and year-end financial closing activities.
• Analyze financial data and prepare operational and performance reports.
• Collaborate with Customer Experience, Commercial, Procurement, and Finance teams to resolve operational issues.
• Ensure compliance with internal controls, accounting standards, and company policies.
• Identify process gaps and drive continuous improvement initiatives to enhance efficiency and productivity.
• Support system testing, UAT activities, and implementation of new financial processes or tools.
• Handle customer and stakeholder queries related to billing, charges, and financial transactions.
• Monitor KPIs, SLAs, and workflow backlogs to ensure service delivery targets are met.
• Strong understanding of financial processes and accounting principles.
• Experience working with ERP systems such as SAP, Oracle, Dynamics, or similar platforms.
• Proficiency in Microsoft Excel and financial reporting tools.

Key Skills

• Financial Analysis
• Billing & Invoicing
• Accounts Receivable & Payable
• Reconciliation & Reporting
• Dispute Management
• Process Improvement
• Stakeholder Management
• Problem Solving
• Attention to Detail
• Communication Skills
• Data Analysis
• ERP Systems Knowledge

Success Measures

• Timely invoice processing and dispute resolution.
• Reduction in financial workflow backlog.
• Improved billing accuracy and customer satisfaction.
• Compliance with SLAs and operational KPIs.
• Successful implementation of process improvements and automation initiatives.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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