Lead Logistics Operations & customer Experience Specialist

Maersk; Tamil Nadu; Presencial; INR 900 000 - 1 500 000; Tempo integral

Resumo da oferta

Maersk is seeking a FinOps Process expert to manage and optimize financial operations including billing, invoicing, and reconciliations in a fast-paced environment. You will resolve invoice disputes, support month-end close, and ensure compliance with internal controls and policies.

The role requires collaboration across Customer Experience, Commercial, Procurement, and Finance teams, with a strong focus on process improvement and data accuracy through ERP platforms like SAP, Oracle, or

Qualificações

• Strong understanding of financial processes and accounting principles.
• Experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics.
• Proficiency in Microsoft Excel and financial reporting tools.

Responsabilidades

• Manage end-to-end financial operations processes, including billing, invoicing, and payment reconciliation.
• Ensure timely and accurate processing of customer and vendor invoices.
• Monitor and resolve invoice disputes, credit notes, and payment discrepancies.
• Perform account reconciliations and maintain financial records with high accuracy.
• Support month-end and year-end financial closing activities.
• Collaborate with Customer Experience, Commercial, Procurement, and Finance teams to resolve operational issues.
• Ensure compliance with internal controls, accounting standards, and company policies.

Conhecimentos

Financial analysis

Billing & invoicing

AR/AP

Reconciliation

Dispute management

Process improvement

Stakeholder mgmt

Problem solving

Attention to detail

Communication skills

Data analysis

ERP systems knowledge

Ferramentas

SAP

Oracle

Dynamics

Excel

Descrição da oferta de emprego

Job SummaryThe FinOps Process expert is responsible for managing and optimizing financial operations processes, ensuring accurate invoicing, billing, accounts receivable/payable activities, dispute resolution, financial reconciliations, and compliance with company policies. The role collaborates with internal stakeholders, customers, and vendors to ensure efficient financial transactions and continuous process improvement.Key ResponsibilitiesManage end-to-end financial operations processes, including billing, invoicing, and payment reconciliation.Ensure timely and accurate processing of customer and vendor invoices.Monitor and resolve invoice disputes, credit notes, and payment discrepancies.Perform account reconciliations and maintain financial records with high accuracy.Support month-end and year-end financial closing activities.Analyze financial data and prepare operational and performance reports.Collaborate with Customer Experience, Commercial, Procurement, and Finance teams to resolve operational issues.Ensure compliance with internal controls, accounting standards, and company policies.Identify process gaps and drive continuous improvement initiatives to enhance efficiency and productivity.Support system testing, UAT activities, and implementation of new financial processes or tools.Handle customer and stakeholder queries related to billing, charges, and financial transactions.Monitor KPIs, SLAs, and workflow backlogs to ensure service delivery targets are met.Strong understanding of financial processes and accounting principles.Experience working with ERP systems such as SAP, Oracle, Dynamics, or similar platforms.Proficiency in Microsoft Excel and financial reporting tools.Key SkillsFinancial AnalysisBilling & InvoicingAccounts Receivable & PayableReconciliation & ReportingDispute ManagementProcess ImprovementStakeholder ManagementProblem SolvingAttention to DetailCommunication SkillsData AnalysisERP Systems KnowledgeSuccess MeasuresTimely invoice processing and dispute resolution.Reduction in financial workflow backlog.Improved billing accuracy and customer satisfaction.Compliance with SLAs and operational KPIs.Successful implementation of process improvements and automation initiatives.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .