Lead - Key Accounts

LeadSquared; Dadri; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

LeadSquared is seeking a Client Partner to own and grow relationships with strategic enterprise customers. This role blends customer success, account management, and revenue ownership to deliver business outcomes and drive renewals and expansions.

You will act as a trusted advisor to clients, guiding adoption, retention, and satisfaction while coordinating with Sales, Implementation, Product, and Support teams to ensure a seamless experience.

Qualifications

• 3–8 years of experience in Client Partner / Account Management.
• Must have SaaS background.
• Proven track record of managing enterprise accounts and driving revenue growth.
• Strong stakeholder management with CXOs.
• Excellent communication, negotiation, and influencing skills.
• Data-driven approach to account management and decision-making.

Responsibilities

• Own a portfolio of enterprise / strategic accounts with end-to-end responsibility.
• Build and maintain relationships with CXOs and senior stakeholders.
• Drive customer success outcomes including adoption, retention, and satisfaction.
• Own renewals, upsell, and cross-sell revenue targets.
• Partner with customers to understand business goals and align LeadSquared solutions accordingly.
• Lead Quarterly Business Reviews (QBRs) and executive-level discussions.
• Identify growth opportunities and create account expansion strategies.
• Collaborate with Sales, Implementation, Product, and Support teams to deliver seamless experience.
• Act as an escalation point for critical accounts and ensure timely resolution.
• Track account health, usage metrics, and business KPIs.

Skills

Stakeholder management

Communication

Negotiation

Account management

Tools

SaaS platforms

Job description

One of the fastest growing SaaScompanies in the CRM space, LeadSquared empowers organizations with the powerof automation. More than 1700 customers with 2 lakhs+ users across the globeutilize the LeadSquared platform to automate their sales and marketingprocesses and run high velocity sales at scale.

We are backed by prominentinvestors such as Stakeboat Capital, and Gaja Capital to name a few. We areexpanding rapidly and our 1300+ strong and still growing workforce is spreadacross India, the U.S, Middle East, ASEAN, ANZ, and South Africa.

Among Top 50 fastest growing tech companies inIndia as per Deloitte Fast 50 programs

Frost and Sullivan's 2019 Marketing AutomationCompany of the Year award

Among Top 100 fastest growing companies in FT1000: High-Growth Companies Asia-

Pacific

Listed as Top Rates Product on G2Crowd, GetAppand TrustRadius

The Role:

As a Client Partner, you will own and growrelationships with strategic enterprise customers. This is a high-impact rolecombining customer success, account management, and revenue ownership. You willact as a trusted advisor to clients, ensuring business outcomes while drivingrenewals, expansion, and long-term partnerships .

Key Responsibilities:

Own a portfolio of enterprise / strategic accounts with end-to-end responsibility

Build and maintain strong relationships withCXOs and senior stakeholders

Drive customer success outcomes includingadoption, retention, and satisfaction

Own renewals, upsell, and cross-sell revenuetargets

Partner with customers to understand businessgoals and align LeadSquared solutions accordingly

Lead Quarterly Business Reviews (QBRs) andexecutive-level discussions

Identify growth opportunities and create accountexpansion strategies

Collaborate with Sales, Implementation, Product,and Support teams to deliver seamless experience

Act as an escalation point for critical accountsand ensure timely resolution

Track account health, usage metrics, andbusiness KPIs

Requirements:

• 3–8 years ofexperience in Client Partner / Account Management
• Must have Saasbackground
• Proven track recordof managing enterprise accounts and driving revenue growth
• Strong stakeholdermanagement with experience engaging CXOs
• Excellentcommunication, negotiation, and influencing skills
• Ability tounderstand complex business processes and translate them into SaaSsolutions
• Data-drivenapproach to account management and decision-making

Success Metrics

• Account retentionand renewal rates
• Expansion revenue(upsell & cross-sell)
• Product adoptionand usage growth
• Strategic accountgrowth and relationship depth

Why Should You Apply?

Accelerated Growth& Rewards

Easily approachablemanagement

Work with the bestminds and industry leaders