Lead - Enterprise Account Management

Freshworks; Chennai; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Freshworks is seeking an experienced Enterprise Account/Portfolio Manager to manage a portfolio of existing customers in Chennai, India. You will deepen relationships, drive expansion, and sell value with a consultative approach.

You will engage C-level stakeholders, craft strategic account plans, and collaborate with internal teams to ensure successful onboarding and continued usage of the Freshworks suite. Strong presentation skills and a results-driven mindset are essential.

Qualifications

• Experience selling to VP or C-level executives.
• 5+ years of SAAS sales experience or solution-based selling.
• Track record of expanding usage in existing customers.
• Experience selling to Mid Market and Enterprise accounts.
• Proven ability to manage complex sales cycles and build business cases.

Responsibilities

• Become the resident expert on the Freshworks platform and expand cloud-based software usage in existing customers.
• Drive expansion through upsell and cross-sell to meet or exceed revenue targets.
• Professionally manage relationships with a portfolio of accounts.
• Present value conversations to CIOs/CTOs and other stakeholders.
• Create plans to maximize revenue and customer satisfaction in your accounts.
• Understand client needs to ensure successful adoption of Freshworks products.

Skills

SAAS sales

Executive engagement

Account management

Solution selling

C-level selling

Education

Bachelor’s or Master’s degree

Job description

Lead - Account Management Job Description We are looking for an experienced and strategic Enterprise Account/Portfolio Manager who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value. They should have a consultative sales approach, a successful track record retaining, growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales and customer success culture, specifically managing a pipeline of business opportunities and delivering results against a quota. This individual will provide the best consultative experience possible for our customers.

Responsibilities

• You’ll become the resident expert on the Freshworks platform and will expand our cloud-based software usage in existing customers
• Drive expansion through upsell and cross-sell to meet or exceed revenue targets
• Professionally manage relationships with a portfolio of assigned accounts
• Demonstrating / selling value to key stakeholders within the accounts with Customer Success Plans and strategies
• Build a plan to maximize revenue, and customer satisfaction within your accounts
• Gain a thorough understanding of assigned client’s needs, objectives, and processes to ensure that they successfully adopt and deploy Freshworks suite of products
• Create & articulate compelling value conversations with C-Level stakeholders also work in alignment with inside stakeholders namely Implementations, Billing, Support, deals teams etc.

Qualifications

• Experience selling to VP or C level executives in companies
• 7-9 years of overall experience in sales. 5+ years of SAAS sales experience/solution based selling experience
• Experience in driving expanded usage in existing customers
• Track record of success selling into Mid Market and Enterprise companies
• Experience managing and closing complex sales-cycles using solution selling techniques
• Consultative sales skills and ability to construct and articulate strong business cases and ROI, strategic account planning and execution skills.
• Proven track record of consistent account growth and quota achievement
• Thorough understanding/experience in related technology in the CRM/EX/CX space
• Experience with account portfolio planning, management, and prioritization
• Strong project management capability and ability to multitask
• High attention to detail and willingness to get “in the weeds” to fix a problem
• Knowledge of customer success best practices
• Experience driving client adoption of technology or software product
• Skilled in virtual presentations, online web demos, remote sales processes
• Strong interpersonal skills, ability to convey and relate ideas to others
• Vibrant and energetic attitude, willingness to perform and get things done
• Bachelor’s Degree/Master’s degree preferred
• A technical background is a plus
• Flexibility to work in the US shift (Night Shift)

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.

Fresh vision. Real impact. Come build it with us.

Experience Level Senior Level