Lead - Integrated Facility Manager - Soft Services

Adani Group; Shantigram; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Adani Group is seeking a strategic leader to standardize Soft Services across all locations in India, delivering uniform SOPs for housekeeping, hospitality, mailroom, and related IFM functions. The role will drive governance, audits, and supplier alignment to ensure consistent service quality and cost efficiency.

The incumbent will lead cross-functional teams, deploy common operating models, and build analytics dashboards to track performance, satisfaction, and compliance across sites.

Qualifications

• Graduate in Hotel Management, Hospitality Management, Facility Management or related discipline.
• Strong exposure to corporate offices, campuses, industrial townships, business parks, airports, hotels, or infrastructure projects.

Responsibilities

• Develop Group-Wide Soft Services Standards and SOPs.
• Drive IFM standardization across locations and service delivery models.
• Establish governance, audits, and CAPA for soft services across sites.
• Create standardized SLAs, KPIs, and vendor contracts for providers.
• Enhance workplace experience through standardized hospitality and front-office practices.
• Monitor performance with dashboards, audits, and feedback measures.
• Identify cost optimization via standardization of processes and materials.
• Promote CAFM adoption, digital audits, and service dashboards.
• Build training standards and competency frameworks for teams and partners.
• Gather stakeholder feedback and drive continuous service improvements.
• Support ESG initiatives within soft services and sustainable practices.
• Collaborate with Real Estate, Procurement, HR, and leadership on rollouts.

Skills

Stakeholder management

Vendor management

People management

Process standardization

Analytics

Education

Degree in Hotel Management

Degree in Hospitality Management

Degree in Facility Management

Degree in Business Administration

Tools

CAFM platforms

Mobile inspection tools

Service dashboards

Job description

To establish, implement, and govern standardized Soft Services frameworks across all Group locations, ensuring consistent service delivery, customer experience, compliance, and operational excellence. The role will drive standardization of housekeeping, pest control, hospitality, pantry, mailroom, workplace experience, and related IFM services through uniform policies, SOPs, service levels, audit mechanisms, and performance metrics while optimizing costs and enhancing workplace quality across the Group.

Role & responsibilities

Develop Group-Wide Soft Services Standards

• Design and implement standardized service manuals, SOPs, policies, and operating frameworks for all soft service functions across the Group.
• Establish uniform service standards for housekeeping, pantry, hospitality, landscaping, pest control, mailroom, and workplace experience services.

Drive IFM Standardization Across Locations

• Lead deployment of common operating procedures and service delivery models across business units and sites.
• Ensure consistent service quality, manpower deployment, consumable specifications, and performance standards

Service Governance & Compliance

• Establish governance mechanisms to monitor adherence to approved soft service standards.
• Conduct periodic audits, service assessments, and compliance reviews across locations.
• Drive CAPA closure for identified gaps and non-conformities

Vendor Management & Service Partner Standardization

• Develop standardized scopes of work, SLAs, KPIs, and contract templates for soft service providers.
• Define vendor performance evaluation and governance frameworks to ensure service excellence.
• Support strategic sourcing and vendor consolidation initiatives.

Workplace Experience Enhancement

• Lead initiatives to enhance employee and visitor experience across Group facilities.
• Standardize hospitality protocols, front-office operations, conference room services, and customer service practices.

Performance Monitoring & Analytics

• Establish Group-wide dashboards and MIS for monitoring service quality, audit scores, complaint trends, and customer satisfaction metrics.
• Analyze service performance data and identify continuous improvement opportunities

Cost Optimization & Operational Efficiency

• Drive productivity improvement and cost optimization initiatives through standardization of processes, consumables, equipment, and manpower models.
• Identify opportunities for bulk procurement and economies of scale across locations.

Technology & Digital Enablement

• Drive adoption of CAFM platforms, digital audits, helpdesk systems, mobile inspection tools, and service performance dashboards.
• Promote data-driven management and automation of soft service operations.

Training & Capability Building

• Develop competency frameworks and training standards for soft service teams and service partners.
• Conduct knowledge-sharing sessions and best-practice deployment across sites

Customer Experience & Feedback Management

• Establish frameworks for employee satisfaction measurement, workplace experience surveys, and service feedback mechanisms.
• Drive service improvements based on feedback, audit findings, and business requirements

Sustainability & ESG Initiatives

• Integrate sustainability practices within soft services, including waste management, water conservation, green housekeeping practices, and environmentally responsible consumables.
• Support organizational ESG and sustainability objectives.

Stakeholder Management

• Collaborate with Corporate Real Estate, Procurement, HR, Projects, Sustainability, and Business Unit teams to ensure seamless implementation of Group standards.
• Present performance reviews, standardization progress, and improvement initiatives to leadership.

Job Profile : Qualification

• 10-15 Graduate in Hotel Management, Hospitality Management, Facility Management, Business Administration, or related discipline.
• Strong exposure to corporate offices, campuses, industrial townships, business parks, airports, hotels, or infrastructure projects.