Lead II - Production Support

UST; Thiruvananthapuram; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

UST is seeking an experienced Lead App Support professional in Healthcare IT with expertise in the Facets platform. The role requires diagnosing complex production issues, performing advanced diagnostics, and driving resolutions within change controls.

You will manage batch failures, coordinate with stakeholders, and contribute to CAB discussions while supporting post-deployment warranty activities. Chennai/Hyderabad/Bangalore locations welcomed.

Qualifications

• 8+ years of experience in Healthcare IT and the Facets platform.
• Strong in PL/SQL, Oracle, SQL Server, SSIS, C#, .NET, Azure.
• Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution.
• Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework.
• Manage Facets batch failures end-to-end; communicate business impact and recovery status to Stakeholders.
• Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty.
• Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement.
• ServiceNow ITSM: incident lifecycle (P1–P4), problem management, KEDB governance, and CAB participation.
• Autosys / batch scheduling: job dependency analysis, failure triage, restart procedures, and batch runbook execution.
• Managed SLA compliance, production support, audit readiness, and incident management in a 24×7 environment.
• AI/Cloud first thinking as an add-on skill for production issues elimination and automation first thinking for long term issue resolutions.

Responsibilities

• 8+ years of experience in Healthcare IT and the Facets platform.
• Strong in PL/SQL, Oracle, SQL Server, SSIS, C#, .NET, Azure.
• Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution.
• Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework.
• Manage Facets batch failures end-to-end; communicate business impact and recovery status to Stakeholders.
• Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty.
• Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement.
• ServiceNow ITSM: incident lifecycle (P1–P4), problem management, KEDB governance, and CAB participation.
• Autosys / batch scheduling: job dependency analysis, failure triage, restart procedures, and batch runbook execution.
• Managed SLA compliance, production support, audit readiness, and incident management in a 24×7 environment.
• AI/Cloud first thinking as an add-on skill for production issues elimination and automation first thinking for long term issue resolutions.

Skills

C#

.NET

PL/SQL

Azure

Tools

Facets platform (TriZetto/Cognizant)

Oracle

SQL Server

SSIS

Job description

Role Description

Exp - 7 to 9 Years

location - Chennai/ Hyderabad/ Bangalore

App support – Lead

• 8+ years of experience in Healthcare IT and the Facets (TriZetto/Cognizant) platform
• Strong in PL/SQL, Oracle, SQL Server, SSIS, C#, .NET, Azure
• Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution
• Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework
• Manage Facets batch failures end-to-end; communicate business impact and recovery status to Stakeholders
• Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty
• Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement
• ServiceNow ITSM: incident lifecycle (P1–P4), problem management, KEDB governance, and CAB participation
• Autosys / batch scheduling: job dependency analysis, failure triage, restart procedures, and batch runbook execution
• Managed SLA compliance, production support, audit readiness, and incident management in a 24×7 environment
• AI/Cloud first thinking as an add-on skill for production issues elimination and automation first thinking for long term issue resolutions.

Skills

• NET, FACETS, PL/SQL, C#