Associate III - Production Support

UST; Thiruvananthapuram; Presencial; INR 900 000 - 1 300 000; Tempo integral

Resumo da oferta

UST is seeking an experienced Application Support professional with 8+ years in Healthcare IT and the Facets platform. You will own resolution of P1/P2 production incidents and perform advanced Facets diagnostics, implementing approved SQL/script fixes within a controlled change process.

This role requires strong PL/SQL, Oracle/SQL Server, SSIS, C, .NET and Azure skills, with 24x7 production support responsibilities and CAB participation.

Qualificações

• Proficiency in PL/SQL, .NET, FACETS and production support required.
• Experience with healthcare IT and the Facets platform is essential.
• Ability to resolve P1/P2 incidents and perform RCA within 24 hours.

Responsabilidades

• Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution.
• Perform advanced Facets diagnostics and implement approved SQL/script fixes within change control.
• Manage Facets batch failures end-to-end; communicate business impact and recovery status to stakeholders.
• Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty.
• Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement.
• ServiceNow ITSM incident lifecycle, problem management, KEDB governance, and CAB participation.
• Autosys/batch scheduling: job dependency analysis, failure triage, restart procedures, and batch runbook execution.

Conhecimentos

PL/SQL

.NET

FACETS

Production Support

Formação académica

BTech/ MCA/ BCA/ MSc IT/ BSc IT

Descrição da oferta de emprego

Role Description

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .

Summary

UST is looking for…. App support 8+ years of experience in Healthcare IT and the Facets platform Strong in PL/SQL, Oracle, SQL Server, SSIS, C, .NET, Azure Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework Manage Facets batch failures end-to-end; communicate business impact and recovery status to stakeholders Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement ServiceNow ITSM: incident lifecycle (P1-P4), problem management, KEDB governance, and CAB participation Autosys / batch scheduling: job dependency analysis, failure triage, restart procedures, and batch runbook execution Managed SLA compliance, production support, audit readiness, and incident management in a 24 7 environment

What You Need

BTech/ MCA/ BCA/Msc IT/Bsc IT

Required Skills

PL/SQL, .NET, FACETS, Production Support

What we believe

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.

Humility

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

• To support and promote the values of UST.
• Comply with all Company policies and procedures

App support 8+ years of experience in Healthcare IT and the Facets platform

Strong in PL/SQL, Oracle, SQL Server, SSIS, C, .NET, Azure Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework Manage Facets batch failures end-to‑to‑end; communicate business impact and recovery status to stakeholders Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift‑left enablement ServiceNow ITSM: incident lifecycle (P1-P4), problem management, KEDB governance, and CAB participation Autosys / batch scheduling: job dependency analysis, failure triage, restart procedures, and batch runbook execution Managed SLA compliance, production support, audit readiness, and incident management in a 24 7 environment

Skills

PL/SQL, .NET, FACETS, Production Support