Technical Support Engineer

SourcingXPress; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

CitiusTech is seeking a Software Engineer – Support Analyst to ensure the stability and performance of business-critical applications. Offshore locations include Pune, Mumbai, Hyderabad, Chennai, Bengaluru, Noida, Gurugram. The role is Hybrid with two days in office.

Requirements include 5 years of production support experience, expertise in Java, Unix/Linux, Azure, Kubernetes, Docker and SQL, and a readiness for 24x7 rotational shifts.

Qualifications

• 5 years of strong production support (L1/L2) experience.
• Hands-on Java, Unix/Linux, Azure, Kubernetes and Docker expertise.
• Ability to monitor alerts and resolve issues impacting business.
• Willing to work in 24x7 shifts on a rotational basis.

Responsibilities

• 5 years of strong production support (L1/L2) experience.
• Take ownership of user problems and be proactive when dealing with user issues.
• Monitor all alerts and report any issue that may significantly impact the business.
• Monitoring, analysing, troubleshooting problems, providing code fixes and testing.
• Issue and query resolution.
• Willing to work in 24x7 shifts on rotational basis.
• Create/develop/utilize application monitoring solutions to enhance application availability and performance in production.
• Conduct root-cause analysis and propose a corrective action plan.
• Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams.
• Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records.
• Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
• Ensure on-time delivery of all assigned tasks – incidents, problem tickets, etc.
• Experience in handling Critical Incidents (P1 and P2) and Bridge call.
• Adhere to the defined support delivery process/guidelines.
• Problem Management, Incident Management, Change Management, SLA Compliance.
• Excellent interpersonal skills, team player, proactive, self‑starter and motivated.

Skills

Production support

Incident management

Monitoring

Team player

Tools

Java

Unix/Linux

Azure

Kubernetes

Docker

SQL

Job description

Company: CitiusTech

Website: Visit Website

LinkedIn: Visit LinkedIn

Business Type: Startup

Company Type: Product & Service

Business Model: B2B

Funding Stage: Pre-seed

Industry: Information Technology and Services

Job Description

CitiusTech is a global healthcare technology company that empowers healthcare providers, payers, MedTech, and life sciences organizations with innovative solutions across digital engineering, cloud, data, AI, and healthcare interoperability.

About The Role

We are looking for a Software Engineer – Support Analyst with strong production support experience to ensure the stability, availability, and performance of business-critical applications. The ideal candidate will have hands‑on expertise in Java, SQL, Unix/Linux, Azure, Kubernetes, and Docker, along with a proactive approach to incident resolution and operational excellence.

Location: Offshore (Pune, Mumbai, Hyderabad, Chennai, Bengaluru, Noida, Gurugram)

Job Mode: Hybrid (Two days work from office)

Job Description

• 5 years of strong production support (L1/L2) experience.


• Working Knowledge in Java, Unix, Azure (Kubernetes and Dockers) & SQL.


• Take ownership of user problems and be proactive when dealing with user issues.


• Monitor all alerts and report any issue that may significantly impact the business.


• Monitoring, analysing, troubleshooting problems, providing code fixes and testing.


• Issue and query resolution.


• Willing to work in 24x7 shifts on rotational basis.


• Create/develop/utilize application monitoring solutions to enhance application availability and performance in production.


• Conduct root-cause analysis and propose a corrective action plan.


• Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams.


• Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records.


• Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.


• Ensure on-time delivery of all assigned tasks – incidents, problem tickets, etc.


• Experience in handling Critical Incidents (P1 and P2) and Bridge call.


• Adhere to the defined support delivery process/guidelines.


• Problem Management, Incident Management, Change Management, SLA Compliance.


• Excellent interpersonal skills, team player, proactive, self‑starter and motivated.