Lead II - Enterprise Solutions (ServiceNow Platform Developer)

UST; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

UST is seeking a Senior ServiceNow Developer with deep expertise in platform development and ITSM modules to design, build, and scale ServiceNow solutions. The role involves collaborating with stakeholders and technical teams to implement workflows and integrations across the enterprise.

You will work on ITSM, Service Portal, and CMDB initiatives, building custom apps, and ensuring best practices while mentoring junior developers. Strong scripting skills and ITIL understanding are essential.

Qualifications

• 5+ years of ServiceNow development experience.
• Strong knowledge of JavaScript, Glide APIs, AJAX, AngularJS, HTML, and CSS.
• Hands-on experience with ITSM, Service Portal, Flow Designer, IntegrationHub, CMDB, and ServiceNow security.
• Expertise in REST/SOAP integrations and enterprise connectivity.
• Knowledge of Agile, DevOps, CI/CD, and ATF (Automated Test Framework).
• Strong analytical, problem-solving, and communication skills.
• Good understanding of ITIL processes.

Responsibilities

• Develop, configure, and customize ServiceNow applications and workflows.
• Implement and support ITSM modules including Incident, Problem, Change, Request Management, and Service Catalog.
• Create workflows, Flow Designer solutions, Business Rules, Client Scripts, UI Policies, ACLs, and Notifications.
• Build custom applications using ServiceNow App Engine and Scoped Applications.
• Integrate ServiceNow with external systems using REST/SOAP APIs, IntegrationHub, MID Server, LDAP, and SSO.
• Develop and customize Service Portal components and widgets.
• Support CMDB, Discovery, Asset Management, platform upgrades, deployments, and release activities.
• Troubleshoot issues, optimize performance, and ensure adherence to ServiceNow best practices.
• Mentor junior developers and participate in Agile delivery activities.

Skills

ServiceNow Development

JavaScript

Glide APIs

ITSM

Flow Designer

IntegrationHub

CMDB

REST/SOAP Integrations

Service Portal

App Engine

Tools

ServiceNow App Engine

IntegrationHub

MID Server

Job description

Role Description

Senior ServiceNow Developer

Locations

Hyderabad / Bangalore / Pune / Chennai / Kochi / Trivandrum / Noida

Experience

5-10 Years

Job Summary

We are seeking an experienced Senior ServiceNow Developer with strong expertise in ServiceNow platform development, ITSM modules, integrations, workflow automation, and JavaScript scripting. The candidate will be responsible for designing, developing, and implementing scalable ServiceNow solutions while collaborating with business stakeholders and technical teams.

Key Responsibilities

• Develop, configure, and customize ServiceNow applications and workflows.
• Implement and support ITSM modules include Incident, Problem, Change, Request Management, and Service Catalog.
• Create workflows, Flow Designer solutions, Business Rules, Client Scripts, UI Policies, ACLs, and Notifications.
• Build custom applications using ServiceNow App Engine and Scoped Applications.
• Integrate ServiceNow with external systems using REST/SOAP APIs, IntegrationHub, MID Server, LDAP, and SSO.
• Develop and customize Service Portal components and widgets.
• Support CMDB, Discovery, Asset Management, platform upgrades, deployments, and release activities.
• Troubleshoot issues, optimize performance, and ensure adherence to ServiceNow best practices.
• Mentor junior developers and participate in Agile delivery activities.

Required Skills

• 5+ years of ServiceNow development experience.
• Strong knowledge of JavaScript, Glide APIs, AJAX, AngularJS, HTML, and CSS.
• Hands-on experience with ITSM, Service Portal, Flow Designer, IntegrationHub, CMDB, and ServiceNow security.
• Expertise in REST/SOAP integrations and enterprise application connectivity.
• Knowledge of Agile, DevOps, CI/CD, and ATF (Automated Test Framework).
• Strong analytical, problem-solving, and communication skills.
• Good understanding of ITIL processes.

Certifications

• Mandatory: ServiceNow CSA (Certified System Administrator)
• Preferred: CAD, CIS-ITSM, CIS-CSM

Skills

ServiceNow Platform Developer, ServiceNow Integration Developer, CSA, CAD, CIS-ITSM, Flow Designer, Service Portal, CMDB, IntegrationHub, REST API, JavaScript

Skills

ServiceNow Platform Developer, ServiceNow Integration Developer, CSA, CAD, CIS-ITSM, Flow Designer, Service Portal, CMDB, IntegrationHub, REST API, JavaScript