Lead - Hire To Retire

Golden Opportunities; Bengaluru; On-site; INR 500,000 - 900,000; Full time

Job summary

Golden Opportunities is seeking an HR Operations professional in Bengaluru to support HR Admin transactions including employee data changes, terminations and new hires. You will monitor SLAs, manage escalations, and help train and develop the team while ensuring compliance with processes and knowledge management standards.

Strong communication and coordination with payroll inputs are essential. Experience in HRMS/ERP like SAP, SuccessFactors or Workday, and proficiency in MS Office are highly

Job description

• Education: Bachelor s or Master s degree in HR or a related discipline.
• Candidate Expectations: Support the HR Admin transaction processing to cover processes like employee data changes, terminations/ retirements, new hires etc.
• Monitoring team s performance against the agreed SLAs
• Escalation Management Identify trends and high-volume transactions that may indicate org-wide issues and get the team prepared to handle such high volumes at times
• Train and develop team members
• Provide constructive feedback to team members to improve their performance
• Create developmental plans for each team member
• Create the back-up plan for handling of unforeseen or seasonal volume fluctuations
• Ensures process compliances, Knowledge Management compliances to meet the client & internal commitments

Detailed Job Description:

• Strong written and verbal communication skills
• Experience in HR Operations Results and deadline driven
• Proven expertise in customer relationship management; strong consultative skills
• Experience in HRMS/ERP like (SAP, SuccessFactors, workday etc.)
• Experience of in Team handling
• Computer proficiency (MS Office Word, Excel and Outlook)
• Good experience in coordinating with customer and vendor for Payroll inputs and validation
• Good to have Excellent customer management negotiation skills.