Lead- Front Office For 80 bed Leading Hospital in Raipur

GIST Management Solutions; Raipur; Presencial; INR 450 000 - 550 000; Tempo integral

Resumo da oferta

GIST Management Solutions in Raipur, Chhattisgarh, invites an experienced Lead Front Office to oversee operations of an 80-bed hospital. You will manage a front office team and coordinate registration, admissions, billing, and patient flow to ensure a smooth, patient-centric experience.

The role demands 4+ years in hospital front office, strong leadership, and proficiency with HIS/HMS and MS Office. You will drive service quality, handle escalations, and align with clinical and administrative

Qualificações

• Graduate in any discipline from a recognized university.
• Minimum 4+ years in hospital front office operations.
• Experience supervising front office team is essential.
• Familiar with Hospital Information Systems (HIS/HMS) and MS Office.
• Strong communication and team management skills.

Responsabilidades

• Oversee daily front office activities: registration, appointments, OPD coordination, admissions and discharge.
• Coordinate with billing, insurance/TPA, and other departments to ensure smooth patient transactions.
• Lead and supervise a team of 7-8 front office executives; manage rosters and attendance.
• Monitor patient flow and minimize waiting times; maintain accurate patient records.
• Ensure adherence to SOPs, privacy, and quality standards.

Conhecimentos

Team leadership

Communication

Problem solving

Customer service

Formação académica

Any Graduate

Ferramentas

HIS/HMS

MS Office

Descrição da oferta de emprego

We are hiring Lead Front Office for 80 bed Leading Hospital in Raipur

Location: Raipur, Chhattisgarh
Hospital Capacity: 80 Beds
CTC Budget: Up to 5 LPA
Qualification: Any Graduate
Experience: Minimum 4+ years of relevant experience in hospital front office operations, including team handling.

Industry: Healthcare / Hospital

About the Role

We are looking for a dynamic and patient-centric Lead Front Office to manage the front office operations of an 80-bed hospital. The incumbent will be responsible for managing a team of 78 front office executives, ensuring smooth patient registration, admission and discharge processes, efficient billing coordination, and a positive patient and attendant experience.

Key Responsibilities

1. Front Office Operations

• Oversee daily front office activities, including patient registration, appointments, OPD coordination, admissions and discharge formalities.
• Ensure smooth coordination between the front office, OPD, IPD, billing, nursing, insurance and other hospital departments.
• Monitor patient flow and minimize waiting time at registration, consultation and billing counters.
• Ensure accurate maintenance of patient records and timely updating of hospital information systems.

2. Team Management & Supervision

• Lead, supervise and manage a team of 7-8 front office executives.
• Allocate duties, manage staff rosters and ensure adequate counter coverage across shifts.
• Monitor team performance, productivity, attendance and adherence to hospital protocols.
• Train team members on patient handling, communication, service standards and operational procedures.
• Handle escalations and support team members in resolving complex patient-related issues.

3. Patient Experience & Grievance Handling

• Ensure courteous, empathetic and professional communication with patients and their attendants.
• Address patient queries, complaints and service-related concerns promptly.
• Ensure a seamless patient experience from registration through admission and discharge.
• Monitor patient feedback and implement corrective actions to improve satisfaction.

4. Billing & Administrative Coordination

• Coordinate with billing, cash counter and insurance/TPA teams to facilitate smooth patient transactions.
• Ensure accuracy of registration details, billing documentation and patient information.
• Support cashless admission and discharge coordination, wherever applicable.
• Ensure compliance with hospital policies, documentation requirements and confidentiality standards.

5. Quality & Process Improvement

• Ensure adherence to hospital SOPs, service quality standards and applicable patient privacy requirements.
• Monitor front office performance metrics, including patient waiting time, registration accuracy, complaint resolution and patient satisfaction.
• Prepare daily operational reports and elevate unresolved issues to the reporting manager.
• Identify process gaps and recommend improvements in front office efficiency.

Candidate Requirements:

• Graduate in any discipline from a recognized university.
• Minimum 4+ years of experience in hospital front office operations.
• Prior experience supervising or leading a front office team is essential.
• Experience managing a team of approximately 510 members will be preferred.
• Good knowledge of patient registration, OPD/IPD processes, admission and discharge coordination, and hospital billing workflows.
• Working knowledge of Hospital Information Systems (HIS/HMS) and MS Office.
• Strong communication, interpersonal, problem-solving and team management skills.
• Patient-centric approach with the ability to handle pressure and resolve service issues effectively.
• Candidates currently working in multispecialty hospitals or reputed hospital chains will be preferred.

For further query Call/ WhatsApp Manish: 9354909514 or write us on [e-mail]