Deputy Manager

Felix Hospital; Greater Noida; On-site; INR 700,000 - 900,000; Full time

Job summary

Felix Hospital in Greater Noida seeks a Deputy Manager - Front Office to oversee OPD/IPD operations, patient registration, and reception services. You will supervise front office staff, manage patient queries, and ensure seamless coordination with doctors, nursing, billing, and insurance teams.

The role emphasizes delivering excellent patient experience, maintaining service standards, and NABH compliance. Relevant hospital front office leadership experience is required.

Qualifications

• Graduate in Hospital Administration, Healthcare Management or relevant discipline.
• MBA or PG Diploma in Hospital Administration preferred.
• Minimum 4-6 years of experience in hospital front office operations with supervisory experience.
• Experience in multispecialty hospital preferred.
• Knowledge of OPD, IPD, patient registration, admission and discharge processes.
• Working knowledge of HIS / Hospital Management Software and MS Excel.
• Strong communication, leadership and patient-handling skills.

Responsibilities

• Manage day-to-day operations of the hospital front office, including OPD, IPD, reception and patient registration.
• Supervise front office executives and ensure smooth functioning of all reception and patient service areas.
• Handle patient and attendant queries, complaints and escalations professionally.
• Ensure excellent patient experience and maintain high standards of customer service.
• Coordinate with doctors, nursing, billing, TPA, insurance and other departments for smooth patient flow.
• Monitor OPD appointments, doctor schedules, waiting time and patient footfall.
• Ensure accurate patient registration, demographic details and documentation in the HIS.
• Coordinate with the IPD and billing teams regarding patient admissions, transfers and discharges.
• Monitor front office staff attendance, duty rosters, shift allocation and performance.
• Ensure proper implementation of hospital policies, SOPs and service standards.
• Prepare and maintain daily MIS reports related to patient footfall, registrations, appointments and complaints.
• Monitor patient feedback and implement corrective actions to improve service quality.
• Ensure proper handling of cash receipts, billing coordination and other front office transactions, wherever applicable.
• Maintain coordination with security, housekeeping and facility teams to ensure a smooth patient experience.
• Ensure compliance with NABH standards, patient rights, confidentiality and hospital quality protocols.
• Conduct regular staff briefings, training and performance reviews.
• Support internal audits, quality initiatives and departmental process improvements.

Skills

Front Office Ops

OPD Coordination

IPD Coordination

Patient Relationship

MIS & Reporting

Team Management

Staff Scheduling

Patient Flow

HIS Software

NABH Compliance

KPIs

Patient Satisfaction

Education

Graduate in Hospital Administration

MBA/PG Diploma in Hospital Administration

Tools

HIS / Hospital Software

MS Excel

Job description

End Date 18 Nov 2026

Required Experience 4 - 10 years

Basic Section

Band B3

Designation Deputy Manager

Campus/Non Campus Non Campus

Organisational

Group Felix Group

Department Front Office

Country India

Region North

Branch Gr. Noida

Skills

Skill

Working Language

Job Description

Job Description – Deputy Manager – Front Office

Department: Front Office
Designation:Deputy Manager - Front Office
Location:Felix Hospital, Greater Noida

Key Responsibilities

• Manage the day-to-day operations of the hospital front office, including OPD, IPD, reception and patient registration.


• Supervise front office executives and ensure smooth functioning of all reception and patient service areas.


• Handle patient and attendant queries, complaints and escalations professionally.


• Ensure excellent patient experience and maintain high standards of customer service.


• Coordinate with doctors, nursing, billing, TPA, insurance and other departments for smooth patient flow.


• Monitor OPD appointments, doctor schedules, waiting time and patient footfall.


• Ensure accurate patient registration, demographic details and documentation in the HIS.


• Coordinate with the IPD and billing teams regarding patient admissions, transfers and discharges.


• Monitor front office staff attendance, duty rosters, shift allocation and performance.


• Ensure proper implementation of hospital policies, SOPs and service standards.


• Prepare and maintain daily MIS reports related to patient footfall, registrations, appointments and complaints.


• Monitor patient feedback and implement corrective actions to improve service quality.


• Ensure proper handling of cash receipts, billing coordination and other front office transactions, wherever applicable.


• Maintain coordination with security, housekeeping and facility teams to ensure a smooth patient experience.


• Ensure compliance with NABH standards, patient rights, confidentiality and hospital quality protocols.


• Conduct regular staff briefings, training and performance reviews.


• Support internal audits, quality initiatives and departmental process improvements.

Required Qualifications & Experience

• Graduate in Hospital Administration, Healthcare Management or any relevant discipline.


• MBA / PG Diploma in Hospital Administration preferred.


• Minimum 4-6 years of experience in hospital front office operations, with supervisory experience.


• Experience in a multispecialty hospital is preferred.


• Good knowledge of OPD, IPD, patient registration, admission and discharge processes.


• Working knowledge of HIS / Hospital Management Software and MS Excel.


• Strong communication, leadership and patient-handling skills.


• Front Office Operations Management


• OPD & IPD Coordination


• Patient Relationship Management


• Patient Grievance Handling


• Team Management & Staff Scheduling


• Patient Flow Management


• MIS & Reporting


• HIS / Hospital Software


• NABH Standards & Compliance


• Key Performance Indicators (KPIs)


• Patient satisfaction and feedback scores.


• Patient registration and appointment accuracy.


• Reduction in patient waiting time.


• Complaint resolution turnaround time.


• Front office staff productivity and attendance.


• Compliance with hospital SOPs and NABH standards.

Key Performance Indicators (KPIs)

• Patient satisfaction and feedback scores.


• Patient registration and appointment accuracy.


• Reduction in patient waiting time.


• Complaint resolution turnaround time.


• Front office staff productivity and attendance.


• Compliance with hospital SOPs and NABH standards.