Clinic Incharge

ATIYA Herbs; Krishna Nagar; On-site; INR 800,000 - 1,200,000; Full time

Job summary

ATIYA Herbs in Ghaziabad is seeking a Clinic In-Charge to oversee daily clinic operations, ensure patient care, and coordinate doctors, staff, and patients. The ideal candidate should have strong leadership, operational, and administrative skills with experience in managing healthcare facilities.

The candidate must have 5–10 years of experience in clinic, hospital, or healthcare operations and be willing to join immediately. This is a full-time in-person role based in Ghaziabad, Uttar Pradesh.

Qualifications

• Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, or a related field.
• Master's degree (MHA/MBA Hospital Management) preferred.
• 5 to 10 years of experience in clinic, hospital, or healthcare operations.

Responsibilities

• Manage the overall day-to-day operations of the clinic.
• Ensure smooth patient registration, appointments, billing, and discharge processes.
• Supervise front office, nursing, pharmacy, housekeeping, and support staff.
• Coordinate with doctors to ensure efficient OPD scheduling and patient flow.
• Monitor patient satisfaction and promptly resolve complaints or escalations.
• Maintain clinic discipline, cleanliness, and compliance with healthcare standards.
• Ensure availability of medicines, medical consumables, and clinic supplies.
• Coordinate with vendors for maintenance, housekeeping, and other facility requirements.
• Monitor daily attendance, staff rosters, and shift scheduling.
• Prepare and maintain operational reports, MIS, patient footfall, and revenue reports.
• Ensure adherence to NABH guidelines, infection control protocols, and company policies.
• Support management in implementing operational improvements and achieving clinic targets.
• Monitor clinic expenses and optimize operational efficiency.
• Conduct regular staff meetings and provide training to improve service quality.

Skills

Clinic Operations Management

Team Leadership & Staff Management

Patient Relationship Management

Hospital Administration

Appointment & OPD Management

Billing & Cash Handling

Inventory & Vendor Management

MIS Reporting

Excellent Communication & Interpersonl

Problem-Solving & Decision-Making

NABH knowledge (preferred)

Education

Bachelor's degree in Hospital Administration/Healthcare Management/Business Admin or related field

Master's degree (MHA/MBA Hospital Management) preferred

Tools

MS Office

Hospital Management Software (HMS)

Job description

Job Title: Clinic In-Charge

Location: Rakesh Marg, Pocket K, Nehru Nagar 3, Nehru Nagar, Ghaziabad, Uttar Pradesh 201001

Experience: 5 to 10 Years

Employment Type: Full-Time

Immediate joiners preferred

Job Summary

We are looking for a responsible and proactive Clinic In-Charge to oversee the day-to-day operations of the clinic, ensuring smooth functioning, excellent patient experience, and efficient coordination between doctors, staff, and patients. The ideal candidate should have strong leadership, operational, and administrative skills with experience in managing healthcare facilities.

Key Responsibilities

• Manage the overall day-to-day operations of the clinic.
• Ensure smooth patient registration, appointments, billing, and discharge processes.
• Supervise front office, nursing, pharmacy, housekeeping, and support staff.
• Coordinate with doctors to ensure efficient OPD scheduling and patient flow.
• Monitor patient satisfaction and promptly resolve complaints or escalations.
• Maintain clinic discipline, cleanliness, and compliance with healthcare standards.
• Ensure availability of medicines, medical consumables, and clinic supplies.
• Coordinate with vendors for maintenance, housekeeping, and other facility requirements.
• Monitor daily attendance, staff rosters, and shift scheduling.
• Prepare and maintain operational reports, MIS, patient footfall, and revenue reports.
• Ensure adherence to NABH guidelines, infection control protocols, and company policies.
• Support management in implementing operational improvements and achieving clinic targets.
• Monitor clinic expenses and optimize operational efficiency.
• Conduct regular staff meetings and provide training to improve service quality.

Required Qualifications

• Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, or a related field.
• Master's degree (MHA/MBA Hospital Management) is preferred.
• 5 to 10 years of experience in clinic, hospital, or healthcare operations.

Required Skills

• Clinic Operations Management
• Team Leadership & Staff Management
• Patient Relationship Management
• Hospital Administration
• Appointment & OPD Management
• Billing & Cash Handling
• Inventory & Vendor Management
• MIS Reporting
• Excellent Communication & Interpersonal Skills
• Problem-Solving & Decision-Making
• Knowledge of NABH standards (preferred)
• Proficiency in MS Office and Hospital Management Software (HMS)

Key Competencies

• Leadership and team management
• Strong organizational and coordination skills
• Customer-focused approach
• Ability to work under pressure
• Attention to detail
• Conflict resolution and grievance handling

KPIs

• Patient satisfaction score
• OPD patient flow and waiting time
• Staff productivity and attendance
• Inventory accuracy and stock availability
• Clinic revenue and operational efficiency
• Compliance with SOPs and NABH standards
• Resolution of patient complaints within defined timelines

This role is ideal for someone who can independently manage clinic operations, ensure exceptional patient care, and drive operational excellence while maintaining compliance with healthcare standards.

Work Location: In person