Lead Engineer – R01572011

Brillio; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Brillio in Bengaluru is seeking an experienced Salesforce professional to design and deliver Service Cloud solutions. You will drive field service optimization, case management, and digital engagement across platforms.

Apply expertise in Apex, Visualforce, and Lightning to build customized applications, while configuring processes, objects, and dashboards. Knowledge of REST/SOAP APIs and middleware like MuleSoft or Boomi is required for integrations.

Qualifications

• 4+ years of hands-on experience in Salesforce Service Cloud, including related modules and integrations.
• Up to 6 years in Salesforce platform development.
• Experience designing scalable Service Cloud solutions for field service, case management, self-service, and digital engagement.

Responsibilities

• Design and implement scalable Salesforce Service Cloud solutions to optimize field service, case management, self-service, and digital engagement processes.
• Develop and customize Salesforce applications using Apex, Visualforce, and Lightning components.
• Configure Salesforce Service Cloud features including workflows, approval processes, custom objects, fields, sharing rules, page layouts, record types, permission sets, reports, and dashboards.
• Integrate Salesforce with external systems using REST/SOAP APIs and middleware like MuleSoft or Boomi.
• Implement CI/CD pipelines and version control using Git, Copado, Gearset, Jenkins, or Bitbucket Pipelines for automated deployments.
• Troubleshoot and resolve complex technical issues, ensuring stability and performance within governor limits.

Skills

Salesforce Service Cloud

Field Service

Case Management

Self-Service

Digital Engagement

Apex/Lightning

REST/SOAP APIs

MuleSoft

Boomi

CI/CD tooling

OAuth/SO/JWT

Salesforce DX

Education

Bachelor’s degree in Computer Science / Information Systems

Salesforce Certified Administrator (201)

Salesforce Certified Platform Developer (401)

Salesforce Certified Service Cloud Consultant

Tools

Git

Copado

Gearset

Jenkins

Bitbucket Pipelines

MuleSoft

Boomi

Salesforce APIs (REST/SOAP)

Job description

Experience Range: With at least 4 years of hands-on experience in Salesforce Service Cloud, including expertise across related modules and integrations, and up to 6 years in Salesforce platform development. Key Responsibilities:

• Design and implement scalable Salesforce Service Cloud solutions to optimize field service, case management, self-service, and digital engagement processes
• Develop and customize Salesforce applications using Apex triggers, classes, Visualforce, and Lightning components to meet business requirements
• Configure Salesforce Service Cloud features including workflows, approval processes, custom objects, fields, sharing rules, page layouts, record types, permission sets, reports, and dashboards
• Integrate Salesforce with external systems using Salesforce.com APIs, REST/SOAP services, and middleware tools such as MuleSoft or Boomi
• Implement CI/CD pipelines and version control using tools like Git, Copado, Gearset, Jenkins, or Bitbucket Pipelines for automated deployments
• Troubleshoot and resolve complex technical issues, ensuring system stability, performance optimization, and adherence to Salesforce governor limits

Required Skills:

• Salesforce Service Cloud expertise, including Field Service, Case Management, Self-Service, and Digital Engagement
• Proficiency in Apex triggers, classes, Visualforce, and Lightning component development
• Configuration of Salesforce workflows, approval processes, custom objects, and fields
• Integration experience with Salesforce.com APIs (REST/SOAP)
• Experience with middleware tools such as MuleSoft or Boomi
• Implementation of CI/CD pipelines and version control tools (Git, Copado, Gearset, Jenkins, Bitbucket Pipelines)

Preferred Skills:

• Experience with Salesforce Experience Cloud and Platform Events
• Knowledge of HTML5, CSS, JQuery, and AngularJS for web and mobile frameworks
• Expertise in OAuth, Single Sign-On (SSO), and JWT authentication
• Familiarity with Salesforce DX (SFDX), Scratch Orgs, and Unlocked Packages
• Understanding of Salesforce integration patterns

Desired Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or a closely related discipline
• Salesforce Certified Administrator (201) or Salesforce Certified Platform Developer (401)
• Salesforce Certified Service Cloud Consultant

Additional Information: This is a replacement FRF position.