Lead Engineer - R01572011

Lever, Inc.; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Lever, Inc. seeks a Lead Engineer in Bengaluru to design and implement scalable Salesforce Service Cloud solutions. You will optimize field service, case management, self-service, and digital engagement while developing applications using Apex, Visualforce, and Lightning components.

You will configure workflows, objects, and security, and integrate via REST/SOAP APIs. Experience with CI/CD pipelines and middleware tools like MuleSoft or Boomi is required to ensure robust deployments.

Qualifications

• Bachelor's degree in CS/IS or related field is required.
• Salesforce Administrator/Developer certifications are preferred.
• Experience with Salesforce Service Cloud certifications is a plus.

Responsibilities

• Design scalable Salesforce Service Cloud solutions for field service, case management, self-service, and digital engagement.
• Develop with Apex, Visualforce, and Lightning components to meet business needs.
• Configure Service Cloud workflows, approvals, objects, fields, and page layouts.

Skills

Salesforce Service Cloud

Apex triggers

Lightning components

REST/SOAP APIs

CI/CD pipelines

MuleSoft or Boomi

Git

Education

Bachelor's degree in Computer Science/Information Systems or related

Salesforce Certified Administrator (201) or Platform Developer (401)

Salesforce Certified Service Cloud Consultant

Tools

Copado

Gearset

Jenkins

Bitbucket Pipelines

Job description

Lead Engineer

Job requirements

Experience Range: With at least 4 years of hands-on experience in Salesforce Service Cloud, including expertise across related modules and integrations, and up to 6 years in Salesforce platform development. Key Responsibilities:

• Design and implement scalable Salesforce Service Cloud solutions to optimize field service, case management, self-service, and digital engagement processes
• Develop and customize Salesforce applications using Apex triggers, classes, Visualforce, and Lightning components to meet business requirements
• Configure Salesforce Service Cloud features including workflows, approval processes, custom objects, fields, sharing rules, page layouts, record types, permission sets, reports, and dashboards
• Integrate Salesforce with external systems using Salesforce.com APIs, REST/SOAP services, and middleware tools such as MuleSoft or Boomi
• Implement CI/CD pipelines and version control using tools like Git, Copado, Gearset, Jenkins, or Bitbucket Pipelines for automated deployments
• Troubleshoot and resolve complex technical issues, ensuring system stability, performance optimization, and adherence to Salesforce governor limits

Required Skills:

• Salesforce Service Cloud expertise, including Field Service, Case Management, Self-Service, and Digital Engagement
• Proficiency in Apex triggers, classes, Visualforce, and Lightning component development
• Configuration of Salesforce workflows, approval processes, custom objects, and fields
• Integration experience with Salesforce.com APIs (REST/SOAP)
• Experience with middleware tools such as MuleSoft or Boomi
• Implementation of CI/CD pipelines and version control tools (Git, Copado, Gearset, Jenkins, Bitbucket Pipelines)

Preferred Skills:

• Experience with Salesforce Experience Cloud and Platform Events
• Knowledge of HTML5, CSS, JQuery, and AngularJS for web and mobile frameworks
• Expertise in OAuth, Single Sign-On (SSO), and JWT authentication
• Familiarity with Salesforce DX (SFDX), Scratch Orgs, and Unlocked Packages
• Understanding of Salesforce integration patterns

Desired Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a closely related discipline
• Salesforce Certified Administrator (201) or Salesforce Certified Platform Developer (401)
• Salesforce Certified Service Cloud Consultant

Additional Information: This is a replacement FRF position.