Senior Staff Engineer, CRM Salesforce (Field Service Cloud & Service Cloud)

Nagarro; India; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A dynamic Digital Product Engineering company in India is seeking an experienced Salesforce Architect with over 8 years of experience to lead technical architecture and solution designs across Salesforce products. You will guide teams in developing scalable solutions, optimize Salesforce processes, and ensure enterprise-scale implementations are successful. An ideal candidate possesses strong knowledge of Salesforce tools, Agile methodologies, and excellent problem-solving skills. Join a non-hierarchical work culture with significant growth opportunities.

Qualifications

• 8+ years of total experience in Salesforce.
• Hands-on experience with Salesforce products and implementations.
• Experience leading technical teams in Salesforce projects.

Responsibilities

• Lead end-to-end technical architecture and solution design.
• Design scalable and high-performing Salesforce solutions.
• Implement Sales Cloud processes and optimize workflows.
• Lead and mentor Salesforce developers.

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Field Service

Apex

LWC

SOQL

Agile/Scrum

DevOps tools

Education

Bachelor’s or master’s degree in computer science or related field

Tools

Salesforce

MuleSoft

Job description

Company Description

👋🏼We’re Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We’re looking for great new colleagues. That’s where you come in.

Job Description

REQUIREMENTS:

• Total Experience 8+ years


• Strong hands‑on experience with Salesforce Sales Cloud, Service Cloud, and Field Service implementations.


• Proven experience leading Salesforce technical teams in enterprise‑scale programs.


• Deep expertise in Apex, LWC, SOQL, Flows, Triggers, and Salesforce configuration.


• Strong understanding of Salesforce security model, sharing rules, permission sets, and data architecture.


• Experience handling large data volumes (LDV) and performance optimization strategies.


• Experience with integration patterns and enterprise system integrations.


• Familiarity with DevOps tools such as Copado, Gearset, or similar CI/CD platforms.


• Strong architectural decision‑making skills and ability to guide complex implementations.


• Excellent stakeholder communication and problem‑solving skills.


• Experience working in Agile/Scrum or SAFe delivery environments.

RESPONSIBILITIES:

• Writing and reviewing great quality code


• Lead end-to-end technical architecture and solution design across Salesforce Sales Cloud, Salesforce Service Cloud, and Salesforce Field Service.


• Design scalable, secure, and high‑performing Salesforce solutions aligned with platform best practices.


• Lead and mentor Salesforce developers; enforce coding standards and governance frameworks.


• Review and approve Apex classes, triggers, Lightning Web Components (LWC), Flows, and integration designs.


• Implement and optimize Sales Cloud processes including lead management, opportunity lifecycle, forecasting, and sales automation.


• Design and configure Service Cloud solutions including case management, Omni‑Channel routing, Service Console, Knowledge, Entitlements, and CTI integrations.


• Lead Field Service implementations including Work Orders, Service Appointments, Dispatcher Console, Scheduling Policies, Field Service Mobile App, Skills, Territories, and Resource Management.


• Develop custom solutions using Apex (Batch, Queueable), LWC, Aura, and advanced Flows.


• Design and implementation REST/SOAP integrations, Platform Events, and Change Data Capture.


• Lead middleware-based integrations using tools such as MuleSoft (preferred).


• Ensure platform scalability, governor limit optimization, security compliance, and data integrity.


• Collaborate with Product Owners, Business Analysts, and Architects to translate requirements into technical solutions.


• Support CI/CD pipelines, release management, UAT, go-live, and post‑production support.


• Identify technical risks, dependencies, and performance bottlenecks early in the delivery lifecycle.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.