Lead - Customer Success

Essar Steel Limited; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Essar Steel Limited in Mumbai is seeking a Customer Success professional to develop and execute comprehensive strategies to drive business growth and revenue. You will build and maintain relationships with key customers, identify needs, and provide tailored solutions.

You will collaborate with cross-functional teams to ensure seamless delivery of products and services, analyze feedback and market trends to identify opportunities for improvement and expansion, and develop and manage customer

Qualifications

• Develop and implement customer success strategies.
• Build and maintain relationships with key customers.
• Collaborate with cross-functional teams for seamless delivery.

Responsibilities

• Develop and execute comprehensive customer success strategies to drive business growth and revenue.
• Build and maintain strong relationships with key customers, identifying their needs and providing tailored solutions.
• Collaborate with cross-functional teams to ensure seamless delivery of products and services, resulting in high customer satisfaction.
• Analyze customer feedback and market trends to identify opportunities for improvement and expansion.
• Develop and manage customer success plans, tracking progress and making data-driven decisions.
• Identify upsell and cross-sell opportunities to contribute to revenue growth.

Job description

• Develop and execute comprehensive customer success strategies to drive business growth and revenue.
• Build and maintain strong relationships with key customers, identifying their needs and providing tailored solutions.
• Collaborate with cross-functional teams to ensure seamless delivery of products and services, resulting in high customer satisfaction.
• Analyze customer feedback and market trends to identify opportunities for improvement and expansion.
• Develop and manage customer success plans, tracking progress and making data-driven decisions.
• Identify upsell and cross-sell opportunities to contribute to revenue growth.