Lead Customer Success Growth

MathCo; Bengaluru; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

MathCo in Bengaluru, India seeks a senior Customer Marketing leader to drive expansion within strategic accounts, strengthen executive relationships, and build customer advocacy. You will work with Sales, CSLs, and Account teams to accelerate revenue growth from existing customers.

Responsibilities include owning growth programs, developing account-based marketing, and creating leadership forums to enhance stakeholder engagement and drive cross-sell opportunities in enterprise tech and SaaS

Qualifications

• 6+ years of experience in customer marketing or related roles.
• Experience with enterprise tech/SaaS and digital transformation.
• Ability to lead expansion programs and drive revenue growth.

Responsibilities

• Own account growth and expansion programs across strategic customers
• Partner with Sales and Customer Success teams to identify and accelerate expansion opportunities
• Develop and execute account-based marketing programs for priority accounts
• Build executive engagement initiatives, customer advisory councils, and leadership forums
• Drive customer advocacy through references, case studies, testimonials, and speaker programs
• Increase stakeholder coverage and buying committee engagement within key accounts
• Develop account intelligence and relationship-building strategies
• Measure and report impact on expansion pipeline and account growth

Skills

Customer marketing

Strategic account marketing

Revenue growth

AI analytics

CRM software

Tools

AI analytics

CRM software

Job description

Drive expansion within strategic accounts by strengthening executive relationships, increasing stakeholder engagement, building customer advocacy, and supporting cross-sell and upsell opportunities. Partner closely with Sales, CSLs, and Account teams to accelerate revenue growth from existing customers.

Key Responsibilities

• Own account growth and expansion programs across strategic customers
• Partner with Sales and Customer Success teams to identify and accelerate expansion opportunities
• Develop and execute account-based marketing programs for priority accounts
• Build executive engagement initiatives, customer advisory councils, and leadership forums
• Drive customer advocacy through references, case studies, testimonials, and speaker programs
• Increase stakeholder coverage and buying committee engagement within key accounts
• Develop account intelligence and relationship-building strategies
• Measure and report impact on expansion pipeline and account growth

Success Metrics

• Expansion pipeline influenced
• Revenue growth from strategic accounts
• Cross-sell and upsell opportunities supported
• New stakeholders engaged across key accounts
• Customer references and advocacy assets created
• Advisory council participation and engagement
• Strategic account engagement scores

Experience

• 6+ years of experience in Customer Marketing, Strategic Account Marketing, Customer Success, Account Management, or Revenue Growth roles
• Experience working with enterprise technology, AI, analytics, SaaS, consulting, or digital transformation organizations