Lead Customer Success- Corporate

Superset; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Superset in Bengaluru seeks a Lead, Customer Success to own end-to-end enterprise relationships from onboarding to renewals, drive stakeholder satisfaction, and lead cross-functional execution across Sales, Product, Technology, and Operations.

You will coach the Enterprise CS team, set goals, monitor KPIs, manage escalations, and ensure customers maximize value from the Superset platform.

Qualifications

• 3+ years of experience leading a team in a product-based company.
• Strong communication and listening skills to understand client needs.
• Ability to manage multi-stakeholder relationships and escalations.
• Passion for product craftsmanship and customer satisfaction.
• Experience with cross-functional teams in SaaS or software firms.

Responsibilities

• Lead the Enterprise Customer Success team and set goals.
• Own onboarding, adoption, satisfaction, renewals, and long-term account success.
• Define and track KPIs for implementation, product usage, health, and retention.
• Establish review mechanisms including dashboards and quarterly business reviews.
• Collaborate with Sales, Product, Technology, and Operations to resolve gaps and identify growth opportunities.

Skills

Team leadership

Customer success

Communication

Cross-functional collaboration

SaaS experience

Job description

The Lead Customer Success will own the end-to-end relationship with corporate partners, ensuring a seamless customer experience from onboarding to renewals. The role focuses on driving stakeholder satisfaction, leading cross-functional execution, managing escalations, and helping customers maximize value from the Superset platform.

Key Responsibilities

• Manage the Enterprise Customer Success team, including goal-setting, coaching, workload allocation, and performance management.
• Own enterprise customer onboarding, adoption, satisfaction, renewals, and long-term account success.
• Define and track KPIs across implementation timelines, product usage, customer health, issue resolution, retention, and expansion.
• Establish structured review mechanisms, including account dashboards, weekly team reviews, escalation tracking, and quarterly business reviews.
• Collaborate with Sales, Product, Technology, and Operations to resolve delivery gaps, manage escalations, and identify growth opportunities.

Requirements | You’ll be a great addition to the team if:

• You have 3+ years of handling a team and have experience in a product based company,
• You have excellent communication abilities including the ability to listen, understand, assist rightly to the clients
• You understand that maintaining relations is more about understanding people's psyche than just providing feature resolutions
• You are passionate about product craftsmanship and care about great customer experience
• Your experience working with cross-functional teams in a SaaS or a software company would be an added advantage.