Customer Success Executive / Customer Success Manager

Bootminds; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Bootminds in Bengaluru is seeking a Customer Success Executive/Manager to be the primary strategic partner for assigned enterprise clients, ensuring they derive maximum value from our SaaS platform. You will lead onboarding, monitor health, and advocate for clients across teams to drive adoption.

The role emphasizes proactive relationship management, cross-functional collaboration with sales, product and support, to accelerate renewal cycles and uncover expansion opportunities.

Qualifications

• Customer-obsessed communicator with strong analytical abilities.
• Proven track record in B2B SaaS environments.
• Ability to balance client advocacy with business goals and constraints.

Responsibilities

• Lead onboarding sessions for new customers.
• Conduct health-check meetings and Quarterly Business Reviews with clients.
• Monitor usage and satisfaction metrics to identify risk and opportunities.
• Translate customer feedback into actionable product insights for cross-functional teams.
• Collaborate with sales, product, and support to accelerate adoption and expansion.
• Drive renewals and uncover expansion opportunities through proactive account management.

Skills

Customer-obsessed communicator

Analytical abilities

B2B SaaS experience

Job description

Overview

The Customer Success Executive / Customer Success Manager will serve as the primary strategic partner for assigned enterprise clients, ensuring they derive maximum value from our SaaS platform. This role blends proactive relationship stewardship, product advocacy, and cross-functional collaboration to accelerate adoption, drive renewals, and uncover expansion opportunities.

Responsibilities

• Lead onboarding sessions for new customers.
• Conduct health-check meetings and Quarterly Business Reviews with clients.
• Monitor usage and satisfaction metrics to identify risk and opportunities.
• Translate customer feedback into actionable product insights for cross-functional teams.
• Collaborate with sales, product, and support to accelerate adoption and expansion.
• Drive renewals and uncover expansion opportunities through proactive account management.

Qualifications

• Customer-obsessed communicator with strong analytical abilities.
• Proven track record in B2B SaaS environments.
• Ability to balance client advocacy with business goals and constraints.