Lead - CS Project Managers - IN

UnitedLex; Gurugram District; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

A data and professional services firm is looking for a Team Lead - Client Services in Gurugram. This role involves providing daily support, managing client projects, and ensuring effective communication within teams. The ideal candidate will have 4-6 years of experience and excellent organizational and communication skills. This is a full-time position requiring adaptability to various shift timings.

Qualifications

• 4-6 years of relevant experience required.
• Working knowledge of eDiscovery platforms necessary.
• Exceptional written and verbal communication skills essential.

Responsibilities

• Gather and document project requirements.
• Track aspects of the eDiscovery lifecycle.
• Participate in internal communications on standard processes.

Skills

Detailed planning

Organizational skills

Exceptional communication skills

Customer service skills

Ability to multi-task

Tools

Relativity

JIRA

Microsoft Office Suite

Job description

Lead - CS Project Managers - IN at UnitedLex

Unitedlex India Pvt. Ltd. (Formerly known as iRunway India Pvt Ltd) is a data and professional services company delivering outcomes for high-performing law firms and corporate legal departments in digital litigation, intellectual property, contracts, compliance, and legal operations. Founded in 2006, we push the boundaries of legal innovation by providing solutions that enable measurable performance improvement, risk mitigation, revenue gain, cost reduction, and digital business synergy.

Website: www.unitedlex.com

Position : Team Lead - Client Services

Department: CS Project Managers – IN

Professional Services: Client Services

Job location : Gurgaon (Preferred), Bangalore

Shift timing :

• 12:00 PM – 9:00 PM (Work from Office)
• 4:00 AM – 1:00 PM (Work from Home)
• 8:00 PM – 5:00 AM (Work from Home)

Purpose of the Job

The Team Lead provides daily support for Associate and Project Managers to ensure successful delivery of UnitedLex products and services, manages direct reports, and oversees shift execution to uphold unified project management methodology. The role joins the client support center, documents and reports project details to leadership, clients, and teams.

Responsibilities

• Gather and thoroughly document project requirements using standard intake forms.
• Assist Project Manager in tracking all aspects of the eDiscovery lifecycle, including Early Case Assessment, Forensic Collections, ESI Processing, Hosting, Document Review, Document Production, Data Archival, and Storage.
• Follow detailed quality control measures to ensure accuracy of all deliverables.
• Track all time spent on project activities and report to Project Managers periodically.
• Participate in internal communications on standard processes and reporting.
• Monitor matter communications (emails, meetings, calls).
• Provide support to Document Review/Incident Response teams and troubleshoot common issues.
• Coordinate with internal teams and clients to ensure process continuation and escalations where necessary.
• Tiff/OCR documents on the fly and/or using other EDD tools and teams.
• Understanding of running complex searches, managing search indexes, and creating search term reports for clients.
• Hands‑on experience with ticketing tools like JIRA (preferred).
• Delegation: Assign tasks based on team members’ strengths and manage SLAs.
• Performance Management: Oversee day‑to‑day operations, monitor progress, track metrics, and provide constructive feedback.
• Team Development: Train team members, identify training needs, and help develop technical skills.

Qualifications

• At least 4-6 years of relevant experience.
• Working knowledge of Relativity and other review platforms.
• Detailed planning and organizational skills.
• Exceptional written, electronic, and verbal communication skills.
• Strong understanding and efficiency using Microsoft Office Suite and other common software applications.
• Ability to multi‑task and prioritize requests based on deadlines.
• Communicate frequently and professionally with Project Managers and project team.
• Continually seek opportunities to increase customer satisfaction.
• Ability to stretch in case of project requirements.
• Open to work in 24X7 shifts, including weekends and National Holidays.
• Provide exceptional customer service for existing and prospective clients.
• Should be a team worker with focus on communication, solutions, and good relationships.

For details on privacy, see UnitedLex privacy policy: https://unitedlex.com/privacy-policy/

ISO 27001:2022 is the standard we follow. Based on this ISO document we have implemented 92 controls across multiple offices and the Information Security Management System in the Organization.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Project Management and Information Technology

Industries

Legal Services