Director - Contracts

UnitedLex; Gurugram District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

UnitedLex seeks a Director for India Contract Solutions to oversee end-to-end contract lifecycle management delivery from India. You will lead teams, ensure SLA and CSAT targets are met, and partner with Technology to automate processes.

The role emphasizes client satisfaction, regional growth, and mentoring of staff to sustain high performance across CMS engagements.

Qualifications

• Bachelor’s degree in law, business, or related field (LLB or equivalent preferred).
• 15+ years in contract management or legal services, with 3+ years in leadership.
• Experience managing teams in India and with regional/global clients.

Responsibilities

• Manage India-based teams handling contract review, abstraction, negotiation, and lifecycle management.
• Ensure delivery excellence in line with client SLAs, quality standards, and compliance.
• Serve as escalation point for India clients and internal teams.
• Work with Technology and Process Excellence to implement automation and process improvements.
• Track and report performance metrics (e.g., turnaround times, SLA adherence, CSAT) to senior management.
• Contribute to regional business development through solutioning and client engagement.
• Mentor and upskill team members to support career growth and service excellence.

Skills

Leadership

Client management

Negotiation

Analytical thinking

Mentoring

SLA/CSAT focus

Education

LLB or equivalent

Tools

CLM platforms

AI-based contract tools

Job description

Job Title: Director – India Contract Solutions

Position Overview

The Director, India Contract Solutions, will oversee the delivery of contract lifecycle management services for UnitedLex’s India-based. This role focuses on operational leadership, client satisfaction, and leveraging technology to enhance contract management processes.

Key Responsibilities

• Manage India-based teams handling contract review, abstraction, negotiation, and lifecycle management.
• Ensure delivery excellence in line with client SLAs, quality standards, and compliance requirements.
• Serve as the escalation point for India clients and internal teams.
• Work with Technology and Process Excellence teams to implement automation and process improvements.
• Track and report performance metrics (e.g., turnaround times, SLA adherence, CSAT) to senior management.
• Contribute to regional business development through solutioning and client engagement.
• Mentor and upskill team members to support career growth and service excellence.

Qualifications

• Bachelor’s degree in law, Business, or related field (LLB or equivalent preferred).
• 15+ years of experience in contract management or legal services, with 3+ years in a leadership role.
• Experience managing teams in India and working with regional/global clients.
• Familiarity with CLM platforms and AI-based contract tools.
• Strong interpersonal, negotiation, and analytical skills.

Success Metrics

• Achievement of client SLAs and CSAT scores.
• Efficiency improvements and cost savings via process optimization.
• Growth and retention of high-performing teams.
• Client satisfaction and renewal/expansion of CMS engagements.

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