Manager - Incident Response

UnitedLex; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

UnitedLex in Gurugram is seeking an experienced Team Lead to manage a multi-project analytics team. You will drive performance, coordinate client deliverables, and guide upskilling initiatives across the group.

The role emphasizes data-driven decision making, budgeting, and incident response readiness, with a focus on delivering high-quality outcomes for clients. Prior experience in breach/incident contexts is a plus.

Qualifications

• Graduate or postgraduate with 7+ years of experience as a people manager.
• Experience with SQL setup and advanced queries development.
• Proficiency in Python, VBA/Macros, SQL, and Power BI; strong Excel skills.
• Experience in Team Management & People Management.
• Exposure to Incident Response or Data Breach platforms is a plus.
• Data Analytics exposure is advantageous.
• Experience in planning, scoping engagements, and budgeting projects.

Responsibilities

• Oversee overall performance and management of the assigned team.
• Lead 2-3 projects concurrently for the team.
• Handle performance evaluation, training, discipline, and career pathing.
• Maintain proactive client communication and timely reporting.
• Set goals and provide clear direction to team members.
• Monitor productivity, utilization, quality, attendance, and timelines.
• Prepare management reports on performance, costs, and efficiency.
• Drive upskilling, engagement, and retention efforts.
• Provide regular performance feedback and escalate concerns when needed.
• Conduct regular one-on-one meetings and QC/QA checks.

Skills

Team Management

People Management

Incident Response

Data Analytics

Budgeting/Forecasting

eDiscovery

Attention to detail

Communication with clients

Tools

SQL

Python

VBA/Macros

PowerBI

Microsoft Excel

Job description

UnitedLex is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity.

Role and responsibilities

• Responsible for overall performance and management of the team assigned.
• Responsible for 2-3 projects, concurrently
• People management that includes the responsibility of performance evaluation, training, discipline, and career pathing of all team members
• Proactive communication with clients, ensuring all client requirements are met and reports are submitted on time.
• Set goals for team members and communicate with the team.
• Ensuring all the key metrics are met including productivity, utilization, quality score, attendance, and adherence to timelines.
• Management Reporting: - Reports required by management relating to performance, costs, efficiency, and utilization are shared with stakeholders on time.
• Actively work on skill development, engagement, and retention of team members
• Responsible for upskilling and training the team members.
• Provide regular feedback for performance.
• Take necessary action including raising concerns with stakeholders in case of performance or discipline-related issues within the team.
• Conduct regular 1-on-1 connections with team members.
• Perform QC/QA checks for team members.
• Liaison with other teams/departments

Desired candidate profile

Any graduate/Postgraduate with 7+ years of experience as a people manager or similar role with 6ss+ years of experience.

• Experience with SQL set-up and advanced queries development
• Relevant working experience in programming languages with a strong emphasis on Python, VBA/Macros, SQL, and PowerBI.
• Excellent knowledge of basic and advanced Microsoft Excel functions.
• Must have experience in Team Management & People Management.
• Good to have candidates who worked in Incident Response or Data Breach platforms.
• Candidates with Data Analytics exposure will have an added advantage.
• Experience in planning and scoping the engagement, estimating the cost and time required to complete the project.
• Active involvement in forecasting financial projections and budgeting the projects.
• Planning and setting eDiscovery process/workflow and quality control process to deliver quality work product.
• Passionate about driving business metrics – Productivity, Quality, and other key deliverables.
• Ability to prioritize between multiple complex projects/timelines.
• High level of positive attitude with good listening skills
• Good decision-making ability
• Ability to adapt to any process changes and work on different types of projects.
• Ability to prioritize between multiple complex projects/timelines.
• Strong attention to detail and the ability to conduct root cause analysis.
• Candidates with demonstrated experience in Data Breach Response, or Incident Response will be preferred
• Knowledge and hands-on experience in breach notification and privacy laws around data breach scenarios is desirable but not must.

Please refer to our Privacy Policy at UnitedLex for information, https://unitedlex.com/privacy-policy/

"ISO 27001:2022 is the standard that we follow in this organization, based on this ISO document we have implemented 92 controls in UnitedLex across multiple offices and also with the help of this document we have implemented the Information Security Management System in the Organization"