Associate Project Manager, Client Services AP

Lighthouse; Mumbai; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Lighthouse is seeking a Client Communications and Project Management professional for their Mumbai office. The role involves supporting clients through eDiscovery services, providing excellent communication and project management skills. Candidates should have a Bachelor’s degree and a minimum of 2 years of experience in eDiscovery or project management to thrive in a collaborative team-oriented environment. Familiarity with tools like Relativity and Nuix is preferred, along with strong communication abilities.

Qualifications

• Minimum 2 years of experience in eDiscovery Client Services/Project Management.
• Understanding of structured and unstructured data.
• Strong written and verbal communication skills.

Responsibilities

• Provide direct communication support to clients.
• Administer Relativity-based hosted matters.
• Maintain communication with internal and external clients.

Skills

Project Management

Client Communication

Data Handling

eDiscovery Services

Team Collaboration

Education

Bachelor’s degree

Tools

Relativity

Nuix

Microsoft Excel

Microsoft PowerPoint

Job description

Engaged in Client communication and Project Management for Intake, processing & Export of Client Data within Nuix, Relativity platforms.

Responsibilities

• Act as support resource within the eDiscovery Client Services team, helping develop and execute solutions for clients utilizing our eDiscovery services.
• Provide first level direct and professional communication, both written and oral, to clients in support of a variety of eDiscovery and review needs.
• Support and participate in eDiscovery and data management activities, including, but not limited to filing requests for data intakes, processing, filtering, Review & hosting support
• Hands‑on Administration of Relativity‑based hosted matters, including direct client support from review through to production, general Relativity support requests, search assistance, document Batch management, user Management
• Develop industry, process, and relevant product knowledge to provide consultative support needed per client needs.
• Work closely with client law firms and corporate clients to develop a firm understanding of a client’s technical requirements and objectives, translating those needs to a team of internal technical and legal professionals.
• Maintain open communication with internal teams and external clients to provide continuous visibility into a project’s status through close tracking of project risks, scope changes, and general requirements changes during the Project.
• Mitigate project risk through frequent cross‑functional interactions to discuss project challenges and setting realistic expectations with internal project teams, external clients, as well as 3 rd party providers.

Qualifications

• Bachelor’s degree
• Certifications on database and data handling, preferred but not a mandatory requirement.
• Minimum 2 years of experience within eDiscovery Client Services/Project Management and/or litigation/practice support department within a law firm
• Basic understanding of structured and unstructured data, metadata, storage and retrieval, databases.
• Exposed to Client management and project management experience working with legal industry professionals.
• Team player, able to effectively interact cross‑functionally with a variety of individuals with different competencies and backgrounds.
• Self‑propelled, must possess a strong desire to learn new skills and perform tasks with minimal supervision and oversight.
• Excellent written and verbal communication skills. Ability to interact and explain challenges faced during data handling to team members, through robust dialogue, facilitation, and persuasiveness.
• Ability to engage across a range of backgrounds and levels of seniority with the ability to translate technical terms into language that non‑technical persons can understand.
• Work flexible hours or rotational shifts to help support the demands of our eDiscovery business.
• Adhere to strict Data security policies & procedures defined by the Organization and ensure data security at all times.

Preferred Skills

• Relevant experience utilizing eDiscovery technology & platforms such as Relativity, Nuix, Brainspace, Concordance, Ringtail, Service Now (Project management tool) is a plus.
• Familiarity with computer forensic tools is a good to have, but not required. (i.e., Encase, Forensic Tool Kit, MacQuisition, Cellebrite.).
• Understand proprietary software related to Data processing, Data Hosting and Time keeping.
• Develop or possess strong organizational skills and an extreme attention to detail.
• Proficiency with Windows and related software, such as Microsoft Excel, Power Point

Equal Employment Opportunity

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!

This position will work for and be employed by Lighthouse's India subsidiary, which is an independent company located in India.