Client Services Associate Project Manager

Epiq Systems; Pune District, Hyderabad; Hybrid; INR 1,000,000 - 1,500,000; Full time

Job summary

Epiq Systems is seeking an Associate Project Manager in India for the Client Services Global Resourcing Team. The role includes ensuring high-quality service delivery to North American clients through project management coordination and execution.

Successful candidates will need a Bachelor's degree in Technology or Law and at least 4 years experience in eDiscovery Client Services. Hands-on Relativity experience is mandatory, and the position requires flexibility to work US business hours, which may include nights and weekends.

Qualifications

• 4+ years of experience in eDiscovery Client Services or Operations.
• Hands-on experience with Relativity is mandatory.
• Willingness to work US business hours with flexibility.

Responsibilities

• Ensure client and project requirements are met with high quality.
• Convert client requirements into operational work requests.
• Provide matter-specific support including privilege log generation.

Skills

eDiscovery

Client relationship management

Project management coordination

Relativity

PowerPoint

Excel

BI tools

Education

Bachelor's degree in Technology, Law, or equivalent

Job description

Job Summary

The Associate Project Manager will serve to assist senior Client Services peers through effective project management coordination and execution, as part of the Client Services Global Resourcing Team of individuals serving North America clients from other geographies. Successful candidates will have relevant experience in service delivery, preferably in eDiscovery, as well as a proven history of execution in a fast-paced environment.

The Associate Project Manager is primarily responsible for making sure the client receives the proper service through proactive attention to planning, analysis, execution, and proper close‑out on a project. The Associate Project Manager is responsible for the day‑to‑day execution of the project including providing the client and their internal project teams with clear direction, according to the clients requirements and company standards.

Essential Job Responsibilities

• Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners.
• Converts client requirements into operational work requests, monitor progress, and proactively updates client and project team stakeholders on deadlines.
• Obtain, examine and prepare client data for Intake.
• Assist in troubleshooting and resolving any client issues with delivered or hosted data.
• Handle review platform (DMX or Relativity) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting, creation and execution of STRs, creation and management of batch sets, reporting.
• Provide matter specific support on items such as privilege log generation, media tracking, and project specific reporting.
• Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates.
• Ensures continuity of client service between shifts by providing clear handoffs and client updates.
• Drives overall client satisfaction through effective coordination and communication of client deliverables.
• Participate in process improvement initiatives and collaborate with teammates to standardize and improve the customer experience.
• Ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

Qualifications & Characteristics

• Bachelors degree in Technology, Law, or an equivalent discipline.
• Minimum 4+ years of experience in eDiscovery Client Services or eDiscovery Operations.
• Willingness to work in US business hours (India night shift), with flexibility to work on weekends as required.
• Hands‑on experience with Relativity is mandatory.
• Proficiency in PowerPoint, Excel and BI is highly desirable and an added advantage.
• Demonstrated success in working on multiple simultaneous projects.
• Oral and written communication skills that demonstrate a white glove approach to service.
• Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements.
• Capacity to learn quickly and adapt to changing industry trends.