Lead Administrator - L1

Wipro; Hyderabad; On-site; INR 700,000 - 1,100,000; Full time

Job summary

A prominent IT services company in Hyderabad is looking for a Lead Administrator - L1 to oversee architecture planning and manage daily operations. The ideal candidate will have 5-8 years of experience and proficiency in Linux administration. You will lead initiatives for service improvements and ensure effective team management, enhancing operational efficiency and compliance with standards.

Qualifications

• 5-8 years of experience in relevant fields.
• 5-8 years in IT environments.
• Experience with server maintenance and backups.

Responsibilities

• Manage day-to-day operations of the tower.
• Conduct technology capacity planning.
• Ensure compliance with onboarding and training standards.
• Develop shift rosters for uninterrupted operations.
• Provide weekly status reports to stakeholders.
• Manage day-to-day operations of the tower including troubleshooting and RCA.
• Plan upgrades, migrations, maintenance, backups, installation and configuration for own tower.
• Review tower performance and deploy improvements for efficiency and performance.
• Develop shift rosters and ensure uninterrupted operations.
• Create/update SOPs, data responsibility matrices, operations manuals, test plans and data architecture guidance.
• Provide weekly status reports to client leadership and internal stakeholders on database activities and next steps.
• Leverage automation to develop SIPs for higher efficiency.

Skills

Linux Admin

Job description

Overview

Lead Administrator - L1 role at Wipro with primary focus on architecture planning and design of the tower (platform, database, middleware, backup) and managing its day-to-day operations.

Responsibilities

• Provide adequate support in architecture planning, migration and installation for new projects in own tower (platform/database/middleware/backup)
  • Lead the structural/architectural design of a platform/middleware/database/backup, etc., to meet system requirements for a scalable and extensible solution
  • Conduct technology capacity planning by reviewing current and future requirements
  • Utilize and leverage new features of underlying technologies to ensure smooth functioning of installed databases and applications/platforms
  • Strategize and implement disaster recovery plans and create/implement backup and recovery plans
• Manage the day-to-day operations of the tower
  • Troubleshoot issues, conduct root cause analysis (RCA) and develop fixes to avoid recurrence
  • Plan for and manage upgrades, migrations, maintenance, backups, installation and configuration for own tower
  • Review the technical performance of the tower and deploy improvements to efficiency, tune performance and address performance challenges
  • Develop shift rosters to ensure uninterrupted tower operations
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans and data architecture guidance
  • Provide weekly status reports to client leadership and internal stakeholders on database activities, progress, updates, status and next steps
  • Leverage automation and other initiatives to develop Service Improvement Plans (SIP) for higher efficiency

Team Management

• Resourcing
  • Forecast talent requirements as per current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
• Talent Management
  • Ensure 100% compliance to Wipro’s onboarding and training standards to enhance capability and effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback
  • Ensure that organizational programs like Performance Nxt are understood and leveraged by the team
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement
  • Proactively challenge the team with larger and enriching projects
  • Exercise employee recognition and appreciation

Deliverables

• Operations of the tower: SLA adherence; knowledge management; CSAT/ Customer Experience; identification of risk issues and mitigation plans
• New projects: timely delivery; avoid unauthorized changes; no formal escalations

Qualifications

• Mandatory Skills: Linux Admin
• Experience: 5-8 Years

Applications from people with disabilities are explicitly welcome.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting