Language Specialist Associate- German & Italian

Tech Mahindra Limited; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Tech Mahindra in Pune is seeking a multilingual customer support agent to act as the first point of contact for clients. You will resolve basic software issues and assist customers via phone, email, chat, or tickets in German, Italian, and English.

Qualified candidates will demonstrate strong communication skills, the ability to handle tickets, and readiness for immediate joining, with a maximum of one week notice.

Qualifications

• Excellent verbal and written communication in German, Italian, and English.
• Experience handling customer inquiries via phone, email, chat, or tickets.
• Ability to diagnose basic software/application problems.
• Immediate joiners only; maximum 1 week notice.

Responsibilities

• Serve as the first point of contact for customers via phone, email, chat, or ticketing system.
• Handle basic software/application problems.

Skills

German

Italian

English

Ticketing system

Customer service

Tools

Ticketing system

Job description

Role & responsibilities

Preferred candidate profile

Excellent verbal and written communication in German/Italian and English

Blended process would need to take call and work on tickets

Serve as the first point of contact for customers via phone, email, chat, or ticketing system

Basic software/application problems

• Minimum qualification would be B2 and above
• Immediate Joiners maximum we can wait for 1 week