Italian /German language expert

VDart Software Services; Hyderabad, Gurugram District, Bengaluru; On-site; INR 450,000 - 600,000; Full time

Job summary

VDart Software Services in Hyderabad is seeking a German Language Customer Service Senior Analyst with 3–11 years of experience. The role focuses on managing German-language customer interactions, resolving queries, and maintaining high service standards.

Rotational shifts apply, and strong German language skills (B2/C1) with good English communication are mandatory. The ideal candidate will handle inquiries via email, chat, and voice, coordinate with internal teams, and drive customer

Qualifications

• Must have German language proficiency (B2/C1).
• Strong customer-service background with experience handling inquiries and escalations.
• Good written and verbal communication in English and German.

Responsibilities

• Manage end-to-end customer service operations in German.
• Handle inquiries, complaints, requests, and escalations via multiple channels.
• Communicate with German-speaking customers through email, chat, and voice.
• Analyze issues and provide timely resolutions while maintaining quality standards.
• Identify process gaps and suggest improvements to enhance service quality.
• Coordinate with internal teams to resolve complex issues.

Skills

German fluency

German written and spoken

Customer service experience

Analytical skills

Shift rotations

English communication

Education

Any Graduation

Job description

Job Title: German Language Customer Service Senior Analyst

Experience: 3–11 Years

Qualification: Any Graduation Language

Requirement: German – B2,C1

Shift: Rotational Shifts

Role Overview

We are looking for experienced German Language Professionals with excellent verbal and written communication skills to manage customer service operations. The ideal candidate should have strong German language proficiency, customer-handling experience, and the ability to resolve customer queries efficiently. Candidates with Order-to-Cash (OTC) knowledge or experience in finance-related customer service processes will have an added advantage for the Senior analyst position.

Key Responsibilities

• Manage end-to-end customer service operations in German.
• Handle customer inquiries, complaints, requests, and escalations through appropriate communication channels.
• Communicate effectively with German-speaking customers through email, chat, and voice support.
• Analyze customer issues and provide accurate and timely resolutions.
• Ensure high customer satisfaction and maintain service quality standards.
• Identify process gaps and recommend improvements.
• Coordinate with internal teams to resolve complex customer issues.
• Maintain accurate records of customer interactions and transactions.
• Work independently with minimal supervision and manage assigned responsibilities.
• Support team members and coordinate work efforts wherever required.

Required Skills

• German Language Proficiency – B2,C1 (Mandatory).
• Excellent German verbal and written communication skills.
• Strong customer service and customer relationship management experience.
• Good analytical and problem-solving abilities.
• Experience handling customer queries, complaints, and escalations.
• Ability to work in rotational shifts.
• Good English communication skills.